Quality Auditor with Chinese (m/f/d)

TELUS Digital -; Essen; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a detail-oriented Quality Auditor fluent in Chinese and English to join their dynamic team in Essen. This role involves conducting quality audits, performing root cause analysis, and collaborating with various teams to implement improvements. The successful candidate will thrive in a multicultural environment and contribute to enhancing quality assurance processes. With opportunities for career growth and a vibrant workplace culture, this position is ideal for those passionate about quality and performance in a fast-paced setting.

Leistungen

Dynamic multicultural team

Promotion opportunities

Great office location

Positive international environment

Fun activities (Nintendo Switch, table tennis)

Employee discounts

Regular fruit deliveries

Free drinks

Attractive bonus programmes

Exciting and varied tasks

Qualifikationen

• Fluent in Chinese and English with strong analytical skills.
• Experience in quality assurance and data analysis.

Aufgaben

• Conduct audits and recommend strategies for quality improvement.
• Collaborate with teams to enhance quality assurance processes.

Kenntnisse

Fluent Chinese

Fluent English

Analytical skills

Time management

Research skills

Solution-oriented approach

Tools

Microsoft Office (Excel, PowerPoint)

Google Suite

Checklists and questionnaires

Root cause analysis (RCA)

Jobbeschreibung

The team at TELUS Digital AI is seeking a Chinese-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite in Essen and report to the Quality Manager.

Primary Responsibilities:

• A key responsibility of the role is to conduct audits of the quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.

• Support team leads in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them.

• Conduct root cause analysis of performance issues of resources on an ongoing basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.

• Collaborate with the training team to design, implement and deliver trainings depending on the needs.

• Raise questions to client point of contacts for further clarification and spread the knowledge to the teams.

• Communicate with teams to leverage best practice and consistency across all projects.

• The role will require a high degree of confidence and experience.

General Skills & Expectations:

• Fluent Chinese and English language skills.

• Interest in AI concepts and solutions.

• Analytical skills and an eye for details.

• Solution-oriented and structured way of working.

• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.

• Time management and organization skills are essential.

• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.

• Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations:

• The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint and the Google Suite.

• Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).

• Prioritizing issues based on their impact on quality and compliance.

• Experience with data analysis to support decision-making.

What we offer:

• Working in a dynamic and multicultural team with flat hierarchies and an informal culture.

• Promotion opportunities in our internationally growing company.

• A great office in the centre of Essen.

• Positive international working environment.

• Fun floor with Nintendo Switch, table tennis and much more.

• Employee discounts with numerous partners as well as regular fruit deliveries and free drinks for a healthy lifestyle.

• Attractive bonus programmes for employee referrals.

• Exciting and varied tasks.

We will need these documents:

• Cover letter explaining your motivation and expectation for the new role.

• Extended curriculum vitae.

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Please submit your CV in English including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer: TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.