Quality Auditor (Swahili)

David Kennedy Recruitment; Essen; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading BPO company is looking for a Swahili-speaking Quality Auditor to join their team in Essen. The candidate will perform quality audits, support performance assessments, and collaborate with teams to enhance quality assurance practices. Interested individuals should be fluent in Swahili and English, possess strong analytical skills, and be proficient in Microsoft Office. The role offers relocation assistance, a positive work environment, and opportunities for career growth.

Leistungen

Relocation assistance

Sign-on bonus

Inclusive work environment

Office perks like table tennis and PlayStation

Qualifikationen

• Strong proficiency in written and spoken Swahili and English.
• Interest in AI concepts and technologies.
• Strong collaboration skills with cross-functional teams.

Aufgaben

• Perform routine quality audits to identify improvement areas.
• Support team leads in performance analysis.
• Prepare reports with actionable insights.

Kenntnisse

Fluent in Swahili (C1 level)

Fluent in English (B2 level)

Analytical skills

Strong communication skills

Proficiency in Microsoft Office Suite

Experience in data analysis

Tools

Quality assurance tools

Jobbeschreibung

David Kennedy Recruitment is working with a leading BPO company that is looking to recruit a Swahili-speaking Quality Auditor to join their team in Essen.

Role : Quality Auditor

Location : Essen, Germany

Work model : on-site

Employment type : full-time

DUTIES AND RESPONSIBILITIES :

• Perform regular quality audits to evaluate workflows and identify areas for improvement in quality assurance practices.
• Recommend strategies to enhance overall quality and compliance across projects.
• Support team leads in analyzing root causes of performance dips at both individual and project levels, and escalate real-time issues when necessary.
• Conduct ongoing performance assessments to identify trends and implement targeted improvement initiatives.
• Prepare reports and provide actionable insights and recommendations to relevant stakeholders.
• Collaborate with training teams to design and deliver training programs based on identified knowledge or performance gaps.
• Liaise with client stakeholders for clarification on project requirements or guidelines and share relevant updates with internal teams.
• Foster knowledge sharing and consistency by communicating best practices across teams and projects.
• Exhibit professionalism and confidence in all interactions, with the ability to work independently and with minimal supervision.

REQUIREMENTS

• Native or fluent in Swahili (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2 level).
• Interest or familiarity with artificial intelligence concepts and technologies.
• Strong analytical skills and a keen eye for detail.
• Structured and solution-oriented approach to problem-solving.
• Effective communication skills, including the ability to engage with team members, leadership, and clients.
• Excellent time management and organizational skills.
• Ability to comprehend and apply complex guidelines with consistency and accuracy.
• Strong collaboration skills for working with cross-functional teams and external partners.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and Google Workspace tools.
• Experience using quality assurance tools such as checklists, questionnaires, and root cause analysis (RCA) frameworks.
• Ability to prioritize issues based on their impact on quality, performance, and compliance.
• Experience in data analysis to inform decisions and drive improvements.

OFFER

• Relocation assistance is available.
• Welcome sign-on bonus.
• A positive and inclusive international work environment.
• A fun and relaxing office with PlayStation, table tennis, and more.
• Comfortable break areas with activities like yoga or guided meditation to promote well-being.
• Great office perks, including regular fruit deliveries, free drinks, and a focus on healthy living.
• Be part of a dynamic, multicultural team with a flat organizational structure and a casual, first-name basis culture.
• Opportunities for career growth in a fast-growing global company.
• And many others!