Provider Manager Workplace Client Service (Windows) (m/f/d) - REF78482V

TN Germany; Hannover; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Workplace Client Service Provider Manager to ensure top-notch performance from service providers. This role involves managing vendor relationships, evaluating performance, and aligning services with business needs. The ideal candidate will have a strong background in Windows OS and Office 365, along with exceptional communication and problem-solving skills. Join a dynamic team that values work-life balance and offers exciting career prospects, including training opportunities and flexible working models. If you're ready to make an impact, this is the opportunity for you!

Leistungen

Training Opportunities

Mobile Working Models

Flexible Working Models

Sabbaticals

Qualifikationen

• Several years of experience managing IT service providers.
• Knowledge of contract and SLA management is essential.

Aufgaben

• Manage and monitor service provider performance to meet SLAs.
• Build relationships with external vendors for effective collaboration.

Kenntnisse

Windows Operating Systems

Office 365

Communication Skills

Negotiation Skills

Problem Analysis

Customer Service Orientation

Ausbildung

Degree in Computer Science

Degree in Business Administration

Tools

ITIL

Jobbeschreibung

Client:

Location:

Hanover, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

46508dacbaf3

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

The Workplace Client Service Provider Manager (m/f/diverse) role within the Tires IT Infrastructure Organization focuses on ensuring high-quality performance from service providers. Responsibilities include managing relationships and contracts with external vendors, evaluating their performance, and aligning services with business needs. Expertise in Windows operating systems and Office 365 applications is essential.

Your tasks

• Manage and monitor the performance of service providers to ensure SLAs and KPIs are met
• Build and maintain strong relationships with external vendors for effective collaboration
• Conduct regular performance reviews and audits of service providers
• Identify and implement opportunities for service improvement
• Coordinate and escalate issues and incidents involving service providers
• Collaborate with internal teams to meet business requirements
• Prepare and present reports on service provider performance to management
• Ensure the effective deployment and management of Windows OS and Microsoft 365 applications

Qualifications

• Academic degree in computer science or business administration
• Several years of experience managing IT service providers, preferably in Workplace Client Service
• Experience in contract and SLA management
• Knowledge of ITIL or similar frameworks is a plus
• Proficiency in Windows OS and Office 365
• Fluent English skills, both written and spoken
• Strong communication and negotiation skills
• Ability to analyze complex problems and develop solutions
• Collaborative team working skills
• Excellent organizational and time management skills
• Strong customer service orientation

Applications from severely disabled people are welcome.

Additional Information

We value our employees' well-being and offer exciting career prospects and support for work-life balance, including:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals
• And more...

If you're interested, click here to learn more.

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