Project Transition Manager

Sentior, Ltd.; Wiesbaden; Hybrid; EUR 90,000 - 110,000; Full time

Job summary

Sentior Ltd. in Wiesbaden is seeking a Senior Project Transition Manager to oversee IT/CIS project transitions and day-to-day service delivery. You will drive transition plans, ensure successful handovers, and coordinate local operations, incidents, and changes with senior stakeholders.

The role requires extensive IT service management and project delivery experience, leadership of international teams, and NATO Secret clearance. On-site in Wiesbaden with international travel may be required.

Qualifications

• Bachelor’s degree plus 8+ years IT service/project management.
• 8+ years IT service and project management, incl. 3+ years in senior role.
• 5+ years IT service management: incident, problem, change and SLAs.
• 5+ years managing complex IT/CIS projects to time, cost and quality.
• Experience leading international teams, budgets, vendors.
• Clearance: NATO Secret; ITIL 4 Foundation and PMP or PRINCE2.

Responsibilities

• Project transition: engage early, agree transition plans and service acceptance.
• Service acceptance: assess criteria and manage acceptance or rejection.
• Local operations: lead local technical, support and contractor teams.
• Incidents and problems: ensure SLAs and coordinate major incident response.
• Changes and service levels: assess changes, monitor performance and report.
• Costs and suppliers: plan budgets and manage vendors/contractors.

Skills

ITIL Foundation

PMP

PRINCE2

Service management

Stakeholder engagement

Education

Bachelor’s degree

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

Senior Project Transition ManagerThis role combines transitioning IT/CIS projects into operational service with managing NCIA’s day-to-day service delivery in Wiesbaden.Main duties- Project transition: Engage early in projects, agree transition plans and service acceptance criteria, and oversee formal handover. Before go-live, check that support arrangements, staffing, training, documentation, spare parts, contracts, monitoring and configuration records are ready.- Service acceptance: Assess whether a new service meets the agreed criteria and recommend acceptance, conditional acceptance or rejection. Manage transition risks and early life support until the service performs as agreed.- Local operations: Lead local technical, support and contractor teams. Oversee facilities, networks, server rooms, end-user equipment and deployable CIS assets, as well as asset records, security, business continuity and recovery arrangements.- Incidents and problems: Ensure incidents are handled within agreed service levels. Coordinate major incident response, keep senior stakeholders informed, investigate root causes and put preventive measures in place.- Changes and service levels: Assess and control changes to local and transitioning services. Agree service levels with customers, monitor performance, report results and improve processes and delivery.- Costs and suppliers: Plan and track operational and transition budgets, ensure the ongoing cost of new services is understood, and manage vendors and contractors against their contracts and service commitments.Essential requirements- Education: A relevant bachelor’s degree and at least 8 years of related experience. Exceptionally, candidates without a degree may qualify with at least 12 years of extensive, progressive relevant experience.- Management experience: At least 8 years of combined IT service management and project management experience, including 3 years in a senior role.- Service delivery: At least 5 years in an IT service management role, covering incident, problem, change and service level management.- Project delivery: At least 5 years managing complex IT/CIS projects to time, cost and quality targets, plus a demonstrated record of transitioning projects or capabilities into live service.- Leadership and operations: Experience managing operational IT infrastructure, multidisciplinary international teams, budgets, costs, vendors and contractors.- Senior stakeholder engagement: Proven ability to influence and brief executive-level or General/Flag Officer-level stakeholders, with strong communication, negotiation and decision-making skills.- Certifications: ITIL 4 Foundation (or ITIL v3 Foundation) and PMP or PRINCE2 Practitioner.- Clearance: NATO Secret.Desirable qualificationsNATO, military, defence or international-organisation experience; deployable CIS or mission-critical communications experience; advanced ITIL, programme management or SIAM certifications; experience with tools such as ServiceNow, BMC Remedy or Jira Service Management; knowledge of NATO procurement and financial processes; and working knowledge of German.Assignment details: Full-time on-site in Wiesbaden, Germany. Occasional travel within NATO countries, including operational sites, may be required.