Project Support Engineer

Pixida Group; München; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A technology firm in Munich is seeking a Project Support Engineer to drive innovative solutions in e-Mobility, Navigation, and Telematics. The role involves managing support tickets and collaborating with international teams. Candidates should have a technical degree, strong troubleshooting skills, and fluency in English. The firm offers various benefits focused on health and personal growth, along with a commitment to diversity and inclusion.

Leistungen

Gym subsidy

Health workshops

Team-building events

Qualifikationen

• Relevant experience in a technical role.
• Fluent English; German is a plus.
• Proactive and capable of working in international teams.

Aufgaben

• Pre-analyze, prioritize, and process support tickets efficiently.
• Manage and resolve IT incidents.
• Participate in ticket review meetings and provide 3rd level customer support.
• Collaborate closely with teams to drive process improvements.

Kenntnisse

Communication skills

Troubleshooting skills

Solutions-focused mindset

Ausbildung

Completed technical degree or comparable qualification

Tools

Jira

Jobbeschreibung

Are you fascinated by e-Mobility, Navigation, Telematics and Entertainment Features like Video & Gaming? Would you like to support these areas as a Project Support Engineer and take on a key role in driving innovative solutions forward? In this position, you will play a vital role in identifying, analyzing, and resolving technical and organizational challenges, ensuring smooth feature integration. Then we’d love to hear from you!

Tasks

• Pre-analyzing, prioritizing, and processing support tickets efficiently and accurately.
• Managing and resolving IT incidents.
• Participating in ticket review meetings and providing customer support (3rd level).
• Collaborating closely with international teams to identify and drive process improvements.

Requirements

• You have a completed technical degree or comparable qualification with relevant experience.
• Strong communication and troubleshooting skills.
• A proactive, solutions-focused mindset.
• Experience working with ticketing systems such as Jira, or similar tools.
• Fluent English is required; German is a plus.

Benefits

• We support your health with attractive offers like gym subsidy, health workshops, sport events, ..
• We support your individual growth by a variety of training programs
• We love to celebrate together: e.g. yearly company party, Christmas party, team-building events, …
• If you want to know more about our benefits, check our benefits page!

Apply now!

Pixida is proud to be an Equal Opportunity Employer! We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore we encourage all individuals to apply!

Please provide your CV (already with certificates, employer's references, etc.) In addition, we ask you to provide information about your possible start date, salary expectations and language skills.