Project Manager (m / f / d)

TELUS Digital; Essen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

TELUS Digital seeks a Project Manager (Intermediate) to oversee onboarding and migration of clients for cross-functional projects. The role requires strong communication skills, client management, and a solid understanding of project management principles. Join a diverse team in Essen to enhance client experiences and drive project success.

Leistungen

Dynamic multicultural team

Advanced job opportunities

Great office location in Essen

Positive international work environment

On-site gym available

Office canteen with healthy meals

Comfortable leisure areas

Regular fruit deliveries

Qualifikationen

• 3-5 years of experience in client implementations or project management.
• University degree in Business Administration or related career preferred.
• Project management certification or equivalent is desirable.

Aufgaben

• Oversee successful onboarding, implementation, and migration of clients.
• Conduct regular meetings with clients to provide updates.
• Manage project financials including revenue and cost forecasting.

Kenntnisse

Client Stakeholder Management

Negotiation Skills

Problem-Solving

Technical Experience

Project Management Principles

Ausbildung

University Degree in Business Administration or related field

Project Management Professional Certification

Green Belt Six Sigma Certification

Jobbeschreibung

As a Project Manager- Intermediate you oversee the successful onboarding, implementation, and migration of clients or internal cross functional projects with moderate complexity, business impact and risk. You are the primary point of contact for clients ensuring clear communication and understanding of client requirements. You coordinate with internal departments to ensure a smooth transition for clients.

Overview of tasks :

• Maintain clear communication with clients to understand their requirements and ensure a smooth transition for clients
• Coordinate with various departments to ensure proper planning, definition of milestones and smooth execution with defined timelines
• Conduct regular meetings with clients to provide updates on the implementation / migration progress and address concerns or issues
• Proactively identify and coordinate the resolution of potential roadblocks or challenges that may arise during the implementation process
• Manage project financials (revenue and cost forecasting, margin management) and procurement
• Gather and leverage client feedback to drive continuous improvement of the implementation process and enhance the client experience
• Support request for proposal (RFP) process when required

What we expect : Core competencies :

• Giving support, focusing on customers, embracing technology, managing self-development
• Strong client stakeholder management and negotiation skills
• Strong understanding of project management principles, methodologies, best practices and tools
• Project financial management (revenue and cost forecasting, margin management) and procurement management skills
• Ability to manage multiple tasks simultaneously assigning them the proper priority
• Ability to solve problems using technical experience, judgement and precedents

Qualifications :

• 3-5 years of experience in client implementations, project management or similar role
• University student in Business Administration or related career
• Project Management Professional Certification or equivalent is desirable; Green Belt Six Sigma Certification is desirable

We will need these documents (Preferably in PDF) :

• Extended curriculum vitae
• Proof - C1 English Certificate (IELTS, TOEFL, IET, Cambridge). In case you don't have the certificate, you would need to go through an English test called SHL.

What we offer :

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office at the city center of Essen
• Positive international working environment
• Fun Floor with PlayStation, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Intriguing and diverse responsibilities
• On-site Gym for Fitness Enthusiasts
• Fresh, Healthy Meals at Our Office Canteen

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. We furthermore encourage employees with all contract types to apply.

By engaging in this internal recruitment process, candidates acknowledge their understanding of evaluation guidelines and commit to upholding the principles of fairness and integrity throughout the assessment process.

Additional Job Description

As a Project Manager- Intermediate you oversee the successful onboarding, implementation, and migration of clients or internal cross functional projects with moderate complexity, business impact and risk. You are the primary point of contact for clients ensuring clear communication and understanding of client requirements. You coordinate with internal departments to ensure a smooth transition for clients.

Language Reference English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.