Project Manager Customer Service (M/F/D)

PAYBACK GmbH; München; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

PAYBACK GmbH seeks a Technical Contact Person in customer service to manage service providers and improve customer experiences. This role involves project handling, analytics, and a keen interest in data protection. Ideal candidates have a degree in business administration and are fluent in German and English. Enjoy extensive perks like flexible working hours, professional development opportunities, and healthy workplace initiatives.

Leistungen

Individual professional development

Flexible working hours

30 vacation days

Up to 2 days working from home per week

Bonus program for well-being

Office perks including free 'Deutschland-Ticket'

Qualifikationen

• Experience in managing service providers in customer service.
• Independent and structured approach to work.
• Ability to familiarize with processes and technical systems.

Aufgaben

• Manage international service providers and enhance the customer experience.
• Conduct analyses and create reports on call center metrics.
• Optimize systems and processes to reduce lead times and costs.

Kenntnisse

Customer focus

Analytical skills

Service-oriented mindset

Numerical understanding

Fluent in German

Fluent in English

Ausbildung

Degree in Business Administration

Tools

MS Office Suite

Jobbeschreibung

PAYBACK is a top player in data-driven marketing worldwide. With the ability to develop digital business models and implement technical trends, we are one of the leading companies in the data economy. All technical solutions of the PAYBACK program are developed, invented, and implemented in Germany. Therefore, we provide the latest technologies and have cross-functional and agile teams.

Do you want to take responsibility and contribute your ideas to our unique product? Are you ambitious and eager to move things forward? Then you are exactly right with PAYBACK. We look forward to getting to know you.

YOUR TASKS

• As a technical contact person, you will be responsible for our customer service providers and manage international service providers.
• You will independently handle projects to enhance the customer experience.
• You enjoy being the interface between service providers and internal departments.
• You will conduct analyses, create reports on relevant call center metrics, and be responsible for volume planning.
• You have an interest in data protection, quality analyses, and fraud topics.
• You will continuously optimize systems and processes to reduce lead times and costs.
• You analyze the reasons for customer contact in customer service and develop customer-friendly solutions.

YOUR PROFILE

• You possess the ability and interest to familiarize yourself with processes and technical systems in customer service.
• You have experience in managing service providers, ideally in customer service.
• Customer focus, quality, and a service-oriented mindset are central to your daily work.
• You excel at analysis, have a strong numerical understanding, and excellent knowledge of the MS Office suite.
• An independent and structured approach to work is natural for you.
• You communicate fluently in both German and English.
• A successfully completed degree in business administration or a comparable qualification completes your profile.

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development and grow with us to shape our future together.
• Tasty Breaks: Every visit to our ESSZIMMER feels like a short trip to Italy – also accommodating vegetarians and vegans.
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days, and up to 2 days working from home per week.
• Move it, move it: Our bonus program for your well-being – enjoy our 24/7 TURNHALLE and goodies for your body and mind during health weeks.
• Get Together: Spend leisure time with colleagues in our SPIELZIMMER, at Coffee Dates, social days, ski events, and seasonal celebrations like Christmas and summer parties.
• Easy Going: Coming to the office is fun and affordable – we cover the costs of your "Deutschland-Ticket".