Project Manager- Business Transformation

Kuoni Tumlare; Frankfurt; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Project Manager for Business Transformation to spearhead key initiatives in optimizing operations and enhancing customer journeys. This role is pivotal in driving strategic projects that leverage emerging technologies to redefine travel experiences. The ideal candidate will thrive in a collaborative environment, working with diverse teams to implement innovative solutions that meet evolving market demands. If you are passionate about transforming the travel industry through smart technology and customer-centric innovation, this opportunity is for you.

Leistungen

Flexible & hybrid working

Company-wide bonus scheme

Learning and Development opportunities

Supportive management culture

Annual awards and recognition

Dedicated employee engagement activities

Friendly and collaborative work environment

Qualifikationen

• 5+ years in project management focused on transformation in tourism or travel.
• Strong organizational and analytical skills with a focus on customer experience.

Aufgaben

• Lead end-to-end transformation projects in digitalization and customer experience.
• Collaborate with teams to ensure strategic alignment and successful project delivery.

Kenntnisse

Project Management

Change Management

Analytical Skills

Communication Skills

Organizational Skills

Customer Experience

Ausbildung

Degree in Tourism Management

Degree in Business Administration

Tools

Project Management Tools

Jobbeschreibung

About Kuoni Tumlare

At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.

Role Overview

We are looking for a dynamic and forward-thinking Project Manager Business Transformation to lead key change initiatives within our Destination Management company (DMC). This role plays a crucial part in driving strategic projects aimed at optimizing operations, enhancing the customer journey, and adapting to evolving market demands across our destinations, services, and digital platforms.

Key Responsibilities

• Lead and deliver end-to-end transformation projects in areas such as digitalization, customer experience, sustainability, and operational efficiency.
• Collaborate closely with senior leadership, operational teams, marketing, and key stakeholders in various locations to ensure strategic alignment.
• Analyze tourism trends, internal processes, and customer feedback to identify areas for transformation and innovation.
• Identify and implement AI-driven solutions that enhance personalization, automate workflows, and optimize resource allocation.
• Define and deliver the ideal digital travel journey, including seamless booking paths, real-time communication, and personalized experiences across touchpoints.
• Develop and manage project plans, budgets, timelines, and performance metrics.
• Ensure successful stakeholder engagement and communication throughout all phases of transformation projects.
• Apply change management best practices to foster adoption and long-term sustainability.
• Monitor and report project progress, risks, and outcomes to executive leadership.
• Foster a culture of innovation and continuous improvement within the organization.

Qualifications & Experience

• Degree in Tourism Management, Business Administration, or a related field.
• 5+ years of experience in project management, with a strong focus on transformation, ideally in the tourism, hospitality, or travel industry.
• Solid understanding of the tourism value chain, including destination management, travel distribution, marketplace and customer experience.
• Strong organizational, analytical, and communication skills.
• Experience working with cross-functional and international teams.
• Proficiency in project management tools and methodologies.
• Fluent in English; knowledge of other languages (especially local or regional) is an asset.

Who You Are

You are a strategic thinker with a hands-on mentality, passionate about shaping the future of travel through smart technology and customer-centric innovation.

• You have a deep understanding of the tourism industry and are curious about how emerging technologies like AI and digital platforms can transform how we plan, book, and experience travel.
• You’re a natural connector—you know how to bring people together across departments, markets, and mindsets to drive complex projects forward.
• Able to thrive in dynamic environments and are comfortable navigating ambiguity, always looking for ways to simplify, optimize, and elevate the customer journey.
• Ideally fluent in digital tools, confident in stakeholder communication, and excited by the challenge of delivering measurable transformation.
• Above all, you’re motivated by impact: making travel better for customers, more efficient for teams, and more future-ready for the business.

What We Offer

• A front-row seat in reshaping the future of our company with one of the most respected names in the global tourism industry.
• The opportunity to lead high-impact transformation projects in an international environment, working with cross-cultural teams and diverse markets.
• A workplace that values innovation, agility, and collaboration, where your ideas and contributions truly matter.
• Exposure to cutting-edge initiatives in digitalization and AI that are redefining the travel experience.
• A supportive and collaborative team culture that encourages continuous learning, knowledge sharing, and personal development.
• A company driven by purpose—connecting people and cultures through unforgettable travel experiences.
• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
• Stability: 100 Years at the top of our field and still pushing into new territory.
• Progression: We reward high performers and look to promote key talent internally.
• Learning and Development opportunities for growth and upskilling.
• A supportive management culture and autonomous working environment.
• Company-wide bonus scheme.
• Dedicated employee engagement activities.
• Flexible & hybrid working, opportunity to travel where needed.
• Annual awards and recognition for high performers.
• Friendly and collaborative work environment.