Project Manager

TELUS Digital AI Data Solutions; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Une entreprise leader dans le secteur technologique recherche un gestionnaire de projet expérimenté pour rejoindre son équipe dynamique à Düsseldorf. Le candidat idéal doit posséder une solide expérience en gestion de projet et une connaissance des concepts d'IA, tout en étant capable de gérer efficacement des équipes et de communiquer avec des clients variés. Ce rôle est essentiel pour assurer la qualité et la satisfaction des livrables de projets à l'échelle mondiale.

Qualifikationen

• Plus de 3 ans d'expérience en gestion de projet dans un environnement technologique multinational.
• Connaissance actuelle ou approfondie des concepts et outils d'IA.
• Expérience en gestion de programmes globaux est un atout.

Aufgaben

• Gérer et soutenir les activités des projets assignés, y compris la livraison, la productivité et la qualité.
• Communiquer efficacement avec les équipes clients et maintenir la satisfaction client.
• Participer à l'élaboration d'une documentation de projet détaillée.

Kenntnisse

Project Management

Customer-facing Management

Communication

Analytical Skills

Attention to Detail

Online Research

AI Knowledge

Proficiency in Web Content Areas

Tools

Microsoft Office

Google Workspace

MySQL

Jobbeschreibung

TELUS Digital (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from tech, financial services, fintech, gaming, travel, hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at : telusdigital.com

About the Role

The ideal candidate is an experienced communicator, organized problem solver, efficient decision maker, well-versed in administrative project management tasks, a good team player, and an inspiring leader.

This role involves managing or supporting the delivery of projects with highly talented teams. You should be business-minded, customer-focused, with a passion for the web and online media.

Duties & Responsibilities :

1. Manage and support activities on assigned projects, including delivery, productivity, and quality of a global community of workers.
2. Create and distribute weekly status reports with detailed analysis of customer reports or data. Ensure tools, techniques, and knowledge are leveraged across projects.
3. Identify and address issues promptly by determining root causes and implementing corrective actions.
4. Provide feedback on schedule, scope, or requirement changes, assessing impacts and managing resolutions proactively.
5. Write detailed project documentation such as plans, process documents, schedules, and reports clearly and concisely.
6. Offer feedback on process improvements to stakeholders.
7. Participate in month-end billing cycles and reviews.
8. Liaise with internal functions (Sourcing, Community, Quality, Payments, Business Support, Compliance) to ensure project delivery.
9. Innovate to improve quality, participation, and productivity.
10. Communicate effectively with customer teams; participate in program reviews and quarterly business reviews as needed.
11. Manage communication channels; provide timely progress updates to stakeholders.
12. Maintain customer satisfaction and strengthen relationships.
13. Coordinate with the Global Program Manager to ensure customer deliverables are met.

Skills & Experience :

1. Over 3 years of project management experience in a multinational tech environment.
2. Over 3 years of experience in a customer-facing management role.
3. Current or deep knowledge of AI concepts and tools.
4. Strong attention to detail, analytical skills, and excellent communication.
5. Proficient in web content areas (portals, search engines, shopping).
6. Ability to conduct in-depth online research.
7. Proficient with Microsoft Office and Google Workspace applications.
8. Experience managing global programs is advantageous.
9. Experience in Search Relevance or related fields is advantageous.
10. Ability to handle proprietary information professionally and confidentially.
11. Experience with MySQL/Databases is advantageous.