Project Lead (m/w/d)

Yoummday GmbH; Berlin; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

JobLunch subsidy

Givve card

Wellpass membership

Corporate discounts

JobRad bike leasing

Company pension

Team events

Job summary

yoummday is seeking a Project Lead to design and scale our customer service operations from our offices in Berlin or Munich. You will own end-to-end processes, build from scratch and guide Team Leads as well as remote staff to deliver exceptional client satisfaction.

You will drive KPI-based decisions, collaborate with Recruiting, Training, Quality and Tech, and help shape the future of our operations setup in a fast-paced, hybrid environment.

Qualifications

• Solid experience in operations or project management.
• Entrepreneurial thinking and decisiveness in dynamic situations.
• Clear, reliable communication in German and English.
• Experience in leading remote teams.

Responsibilities

• Building and further developing scalable processes along the entire customer journey.
• End-to-end project management as the central point of contact for clients.
• Leading Team Leads as well as permanent and freelance team members.
• Analyzing relevant KPIs and deriving operational decisions.
• Close collaboration with Recruiting, Training, Quality and Tech.
• Actively shaping the strategic development of our operations setup.

Skills

Operations management

Team leadership

German/English communication

Remote team leadership

Job description

Your Mission

To set up and further develop a customer service project for one of our clients, we are looking for a Project Lead (m/f/d) to join our headquarters in Munich or our office in Berlin immediately. In this position, you design processes from scratch, lead several Team Leads and actively drive the further development of our entire operations setup.

Your Tasks

• Building and further developing scalable processes along the entire customer journey
• End-to-end project management as the central point of contact for our clients
• Leading Team Leads as well as permanent and freelance team members
• Analyzing relevant KPIs and deriving operational decisions
• Close collaboration with Recruiting, Training, Quality and Tech
• Actively shaping the strategic development of our operations setup

Your Skillset

• Solid experience in operations or project management, ideally including building structures or processes on your own
• Entrepreneurial thinking and decisiveness, even in dynamic situations
• Clear, reliable communication in German and English
• Experience in leading remote teams

Your Success Goals in the First Year

• Establishing and stabilizing the Team Lead structure for the project
• Defined and documented processes along the customer journey
• Achieving the agreed KPI targets (e.g. customer satisfaction, efficiency)

Your Winning Deal

• Your benefits: In addition to 30 days of vacation, we offer a JobLunch subsidy (€69 per month), a Givve card (topped up with €50 every month) or alternatively a subsidized Wellpass membership, discounts via Corporate Benefits, the option of JobRad bike leasing, contributions to your retirement savings (company pension scheme and capital-forming benefits) as well as amazing team and company events.
• Your workplace: You work in a flexible hybrid model from one of our modern, dog-friendly offices and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).
• Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".
• Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.
• Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.

About Us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.