Project Delivery Manager (m/f/d) Customer Service - Projects · Dusseldorf ·

VoCoVo; Düsseldorf; Hybrid; EUR 70.000 - 80.000; Vollzeit

Zusammenfassung

A leading company specializing in innovative communication solutions is seeking a Project Delivery Manager. This hybrid role involves managing the seamless delivery of retail solutions across Europe, ensuring optimal project execution and stakeholder engagement. Fluency in German and English, along with a strong background in retail delivery management, is essential.

Leistungen

Training & development opportunities

Apple MacBook, Wireless Magic Mouse and Keyboard

28 days holiday

Company organised events

Qualifikationen

• Proven experience in delivery management within retail.
• Strong history of managing multiple delivery projects.
• Legal authorization to work in Germany, fluent in German and English.

Aufgaben

• Plan and execute projects according to Client specifications.
• Manage project costs and forecasts to maximize profitability.
• Conduct financial reviews and ensure timely billing and payments.

Kenntnisse

Delivery management

Project control

Negotiation

Communication

Problem Solving

Agile methodology

Ausbildung

PRINCE2 Practitioner

Professional Scrum Master

Tools

Google Office Suite

Jobbeschreibung

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview

VoCoVo has achieved fantastic growth in our domestic market over the past 5 years, attaining many well-known retail brands as our customers. As a Project Delivery Manager (m/f/d) you will play a key role in our continued aim of delivering the 'connected store' to all of our new and existing customers, making retail tasks seamless and efficient.

This is a hybrid role, as a Project Delivery Manager (m/f/d)you will travel across Europe to visit customer sites,and the UK to attend key meetings and training sessions (approx 20% travel - 80% working from home).

To apply for this Project Delivery Manager(m/f/d) role, you must be fluent in both German and English, legally authorised to work in Germany, and based within a commutable distance of Düsseldorf.

What we're looking for

• A deep understanding of delivery management and extensive delivery management experience, ideally within the Retail field.
• Strong experience in managing multiple concurrent product and service delivery projects.
• Advanced certifications such as PRINCE2 Practitioner or Professional Scrum Master, alongside Agile expertise and experience.
• A proven ability to control projects as a P&L, control project costs, manage change and to identify and mitigate risk.
• You will be comfortable interpreting specifications and contract requirements and can deliver fully compliant solutions and execution plans.
• Experience in the leadership and implementation of complex projects.
• Great communication skills, an ability to effectively negotiate with senior-level management and to manage multiple stakeholder groups.
• Great problem solving abilities to maintain delivery momentum and resolve issues promptly.
• A proactive approach to aid in identifying and mitigating potential issues across all project delivery phases.
• Adherence and input into structured project processes to aid effective delivery.
• Delivery of weekly executive summaries and regular project updates.
• A great understanding of the Google Office Suite, in particular Google Sheets, Docs and Slides.
• Fluent German andEnglish (spoken and written) language skills (additional EU language(s) are beneficial).

What you'll do

• Plan and execute projects in accordance with the Client specifications, contract terms, schedules, management methodology and quality procedures.
• Manage controllable costs and cash flow, and cost to completion forecasts in order to maximise profitability.
  
• Provide accurate resource forecasts and early visibility of potential risks and delays to the programme by third parties, suppliers and subcontractors.
• Support the (internal or external) PMO in achieving compliance with Client requirements and meeting the operational and business objectives of the project.
• Manage multiple concurrent projects by utilising plans and deliverable schedules.
• Maintain project risk registers and recommend/implement mitigating actions.
• Consistently monitor progress and change based on key dates and KPI's.
• Conduct regular financial reviews and update the relevant systems to reflect accurate project health.
• Ensure billing and on time payment of invoices and enhanced cash flow.
• Carry out review meetings with stakeholders and task owners to track outputs and actions, utilising the project action register documents.

Project Delivery Manager (m/f/d) salary
Salary range:€70,000 - €80,000

Benefits

• Training & development opportunities
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
• 28 days holiday
• Company organised events

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!