Programme Delivery Manager

Centrica; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading energy and services company in Germany is seeking a Programme Delivery Manager to oversee strategic customer initiatives. This role involves managing multi-workstream programs, developing delivery roadmaps, and ensuring projects meet scope and budget requirements. The ideal candidate has strong planning skills and experience coordinating cross-functional teams. Join us to help transform innovative ideas into effective solutions that enhance customer experience.

Qualifikationen

• Experience in overseeing end-to-end program delivery.
• Strong planning and organizational skills.
• Ability to coordinate cross-functional teams.

Aufgaben

• Oversee the end-to-end completion of multi-workstream programs.
• Develop and manage integrated program plans and delivery roadmaps.
• Coordinate cross-functional delivery teams and maintain communication.

Jobbeschreibung

About your team:

The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.

About your role:

As Programme Delivery Manager, you will oversee the smooth operation of various strategic customer and CX programs. Your responsibilities will include monitoring performance, managing resources, and ensuring projects are completed on time and within budget. You’ll carefully plan and collaborate with stakeholders to achieve our goals. In essence, you will transform big ideas into reality, helping to ensure the best outcomes are delivered efficiently and sustainably across the CCO’s key customer strategy and CX priorities.

What will you be doing?

• Oversee the end-to-end completion of multi-workstream programs, ensuring progress adheres to scope, timelines, budget, and KPIs.

• Develop and manage integrated program plans, delivery roadmaps, and resourcing strategies.

• Track delivery milestones and ensure timely escalation of risks, issues, or delays.

• Coordinate cross-functional delivery teams, working closely with Digital Product, CX, Commercial, and Operational stakeholders.

• Maintain communication by preparing appropriate inputs for programme governance boards and executive forums.

• Monitor financial performance against business case expectations and support benefits realization tracking.

• Align program activity to change readiness, resource planning, and business integration milestones.

• Ensure adherence to programme governance, delivery assurance standards, and risk controls.

• Adjust plans in response to changes, maintaining delivery momentum while managing complexity.

• Support collaboration and alignment between dependent projects and wider Centrica-Retail transformation initiatives.