Programmatic Solutions Analyst , PSC - DE

Amazon Online Germany GmbH - C78; München; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Programmatic Solutions Analyst, der die End-to-End-Erfahrung für Kunden im Bereich programmatische Werbung verwaltet. In dieser Rolle werden Sie eng mit programmatischen Tradern zusammenarbeiten, um deren Bedürfnisse zu verstehen und Lösungen anzubieten, die den Erfolg fördern. Sie werden Schulungen durchführen, Daten analysieren und Empfehlungen zur Kampagnenoptimierung geben. Das Unternehmen fördert eine inklusive Kultur und legt großen Wert auf Work-Life-Balance, während es gleichzeitig eine Umgebung schafft, die Wissensteilung und Mentoring unterstützt. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und innovative Technologien zu fördern, ist diese Position genau das Richtige für Sie.

Leistungen

Flexible Arbeitszeiten

Mentoring-Programme

Jährliche Lernveranstaltungen

Kultur der Inklusion

Qualifikationen

• Bachelor-Abschluss in Marketing, Kommunikation oder gleichwertige Erfahrung.
• Erfahrung in der Datenanalyse zur Identifizierung von Trends.

Aufgaben

• Verwaltung der Kundenbeziehungen und Unterstützung beim Onboarding neuer Trader.
• Analyse von Daten zur Identifizierung von Verbesserungsmöglichkeiten.

Kenntnisse

Datenanalyse

Kundenkommunikation

Onboarding

Präsentationsfähigkeiten

Fließend in Englisch

Fließend in Deutsch

Ausbildung

Bachelor-Abschluss in Marketing oder Kommunikation

Tools

Programmatic Advertising Technologie

Jobbeschreibung

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand display advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

Our Amazon DSP team is looking for a Programmatic Solutions Analyst to join Amazon Ads growing team based in Germany.

As a Programmatic Solutions Analyst, you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Analyst has experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies / advertisers, as well as Amazon Ads internal sales, product, and support teams to address customer needs.

A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSAs operate as trusted advisors to customers every day, and ensure customers gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.

You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

Key job responsibilities

• Owning the relationship with programmatic traders, engaging with them to understand their needs and blockers
• Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
• Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
• Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)

A day in the life

• A typical PSA engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, consulting in business strategy and planning discussions, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, conducting deep dives to determine root causes of issues and informing customers of the best course of action.
• You will advocate for customer in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSAs operate as trusted advisors to customers every day, and ensure customers gradually develop into a proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.
• You will be passionate about understanding customer objectives, and address them using our book of services and engagement best practices, to drive adoption of Amazon technologies. Your ownership, curiosity, and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion, authority, empathy, and clarity.

About the team

Here at Amazon Ads, we embrace our differences. We are committed to furthering our culture of inclusion. We have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

• Bachelor’s degree in marketing, communications, or equivalent experience
• Experience providing client services, customer support, or working with external stakeholders on shared objectives
• Experience analyzing data sets to find trends or anomalies, and providing these as clear and concise insights to stakeholders
• Ability to effectively present to and confidently communicate with customers, including facilitating onboarding and training, or presenting plans to customers (e.g. traders at an agency or advertiser)
• Fluency in English and German

PREFERRED QUALIFICATIONS

• 2+ years experience in advertising
• Basic understanding of programmatic ad technology
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Additional European languages or Mandarin is a plus