Program Manager – Last Mile Delivery

JD.COM; München; Vor Ort; EUR 110.000 - 140.000; Vollzeit

Zusammenfassung

JD.COM is seeking a Program Owner for Europe to lead the Last Mile delivery optimization program. You will design scalable frameworks and SOPs applicable across EU countries and drive cross-functional alignment with Procurement and Local Operations to implement solutions.

The role requires 5+ years in the last mile/fleet domain, strong data analysis, and fluent English. You will collaborate with diverse teams to ensure program expansion and performance excellence across Europe.

Qualifikationen

• Bachelor's degree or higher required.
• 5+ years of professional experience in last mile delivery or fleet management preferred.
• Fluent English language skills and strong data analysis and communication abilities required.

Aufgaben

• Lead cross-functional program initiatives across Europe.
• Develop scalable frameworks and standardized SOPs across EU countries.
• Monitor delivery performance metrics and drive optimization.
• Collaborate with Procurement and Local Operations to implement Last Mile solutions.

Kenntnisse

Fluent English

5+ years experience

Data analysis

Ausbildung

Bachelor's degree or higher

Tools

Office suite

Jobbeschreibung

As the Program Owner with European scope, you will lead a core initiative to enhance Last Mile delivery capabilities, directly contributing how JD Logistics delivers parcels to customers across Europe. Your focus will be on:

1.Process Optimization and Standards Implementation

• Design and deploy scalable frameworks and standardized operating procedures applicable across all EU operating countries, ensuring seamless program expansion aligned with strategic business objectives.
• Drive process improvements across several operational domains including performance management, demand planning or fleet damage and repair management.

2.Strategic Program Enhancement

• Lead the development and execution of program enhancements such as capacity planning or design of the Last Mile Delivery infrastructure.

3.Performance Monitoring & Operational Excellence

• Analyze and monitor delivery performance metrics to identify optimization opportunities in collaboration with local operations teams throughout Europe.

4.Cross-Functional Collaboration & Innovation

• Orchestrate cross-functional alignments with key stakeholders, including Procurement and Local Operations to drive the implementation of solutions that resolve relevant Last Mile Delivery challenges.

Requirements:

• Language Requirements: Fluent spoken and written in English
• More than 5+ years of professional experience in respective field
• Education: Bachelor's degree or higher
• Experience in last mile delivery sector, fleet management
• Proficient in Office software and strong data analysis skills
• Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment