Program Manager - Global Online MBA

ESMT Berlin; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

ESMT Berlin is seeking a Program Manager for the Global Online MBA to deliver a high-quality online learning experience for a diverse student body. You will work closely with faculty, staff and students to shape the online MBA journey from the first interaction to graduation.

You will engage an international cohort with over 50 nationalities, bringing an average of 12 years of professional experience, and be responsible for program operations, engagement, and continuous improvement of courses

Qualifikationen

• Self-starter with ownership and proactive problem solving.
• Excellent team collaboration and sense of humour while managing multiple priorities.
• Detail-oriented delivery of high-quality services, processes, and outcomes.

Aufgaben

• Develop and maintain excellent working relationships with faculty, staff and stakeholders to deliver a world-class fully online MBA program.
• Ensure student engagement with the program and broader ESMT community; oversee quality management, communication, and engagement strategy.
• Support students’ journey from pre-start to graduation and act as first point of contact for issues.
• Collaborate with elected class representatives to listen and respond to feedback and issues.
• Plan and coordinate online events and on-campus experiences with program office; partner with students when appropriate.
• Conduct evaluation surveys and use insights to improve programs, courses, and processes.
• Manage program operations including documentation, learning materials, LMS uploads, budgets, contracts, reporting, billing, grading, and student evaluations.

Kenntnisse

Self-starter

Team player

Problem solving

Budget management

Effective communicator

Educational technology awareness

Tools

Canvas

AcademyFive

Salesforce

Jobbeschreibung

ESMT Berlin is a leading global business school with its campus in the heart of Berlin. Founded by 25 global companies, ESMT offers master, MBA, and PhD programs, as well as executive education on its campus in Berlin, in locations around the world, online, and in online blended format. Focusing on leadership, innovation, and analytics, its diverse faculty publishes outstanding research in top academic journals. Additionally, the international business school provides an interdisciplinary platform for discourse between politics, business, and academia. ESMT is a non‑profit private institution of higher education with the right to grant PhDs and is accredited by AACSB, AMBA, EQUIS, and ZEvA. It is committed to diversity, equity, and inclusion across all its activities and communities.

Our MBA Programs team is responsible for the various MBA programs ESMT is offering. For our team, we are looking for someone who is mainly responsible for our Global Online MBA program as a

40 hours per week | Starting November 1, 2026

who is passionate about creating an outstanding learning experience for students from around the world.

How you'll make a difference

As Program Manager – Global Online MBA, you will play a central role in delivering a high‑quality, engaging, and seamless student experience throughout the entire MBA journey.

Working closely with faculty, colleagues, and students, you will help shape how our fully online MBA is experienced — from the first interaction before the program starts all the way through to graduation. Our students represent more than 50 nationalities and bring an average of 12 years of professional experience, creating an exceptionally diverse and dynamic learning community.

Your responsibilities will include:

• Developing and maintaining excellent working relationships with faculty, administrative staff, and other internal and external stakeholders to deliver a world‑class fully online MBA program.
• Ensuring that students are actively engaged with both the program and the broader ESMT community. This includes developing and overseeing the quality management, communication, and engagement strategy.
• Supporting the students’ journey from before the start of the program through to graduation.
• Acting as students’ first point of contact, taking responsibility for reporting, escalating, and responding to issues or concerns.
• Working closely with elected class representatives to listen and respond to student feedback and issues.
• Planning and coordinating online events and on‑campus experiences with program office colleagues and, where appropriate, in partnership with students.
• Conducting evaluation surveys and using insights to improve the program, courses, and processes.
• Managing program operations, including preparing documentation, purchasing learning materials, uploading content to the learning management system, and managing budgets, contracts, reporting, billing, grading processes, and student evaluations.

What makes you a great fit

You are a self‑starter who enjoys taking ownership, solving problems, and making things happen. You are passionate about education and motivated by creating an excellent experience for students.

You also bring:

• Driven to ensure that our students have an excellent learning experience. Prior experience in online education would therefore be an advantage.
• An excellent team player with a hands‑on attitude, a good sense of humour, and the ability to keep calm under pressure while balancing multiple priorities.
• Detail‑oriented, with a track record of delivering high‑quality services, processes, and outcomes. Experience managing budgets would be an advantage.
• Able to listen well and communicate clearly, both verbally and in writing, to diverse audiences with sensitivity, tact, and empathy.
• Interested in learning about and applying educational technologies, online learning platforms (Canvas, AcademyFive), and CRM tools such as Salesforce; prior experience of all is an advantage
• Able to interpret, evaluate, and apply policy and procedural requirements.
• Fluent in English, the business language of the school. German language skills would be an advantage.

What makes this more than just a job

ESMT offers a collegial and international work environment, with employees representing more than 55 nationalities. We encourage a self‑driven mind‑set and contributions that create meaningful and lasting impact. We are proud to be an equal opportunity employer, committed to fostering a fair and inclusive workplace where individuals of all identities and backgrounds are welcomed and valued. Fostering diversity, equity, and inclusion enriches our employees, students, and broader community.

We’re interested in the specifics of what happened and how you thought about the situation. The example itself does not need to be impressive — we’re interested in understanding your approach to prioritisation, decision‑making, and reflection. Therefore, please write your response yourself, without using generative AI or AI (re)writing tools.

The example itself does not need to be impressive — we’re interested in understanding your approach to prioritisation, decision‑making, and reflection. Therefore, please write your response yourself, without using generative AI or AI (re)writing tools.