Program Manager - Field Ops, Last Mile Expansion

Amazon Deutschland N1 Transport GmbH; Hamburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Amazon is seeking a Program Manager for its Last Mile Expansion in Hamburg. This role focuses on optimizing logistics processes and managing partnerships at various delivery stations across Germany. The ideal candidate will possess analytical skills, advanced Excel knowledge, and a background in project management. Join us and be at the forefront of improving Amazon's logistics efficiency!

Qualifikationen

• Bachelor's degree required.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience in program or project management, cross-functional work.

Aufgaben

• Identify opportunities to automate and optimize existing Last Mile processes.
• Manage AMZL and SSD-D stations to enhance driver experience and achieve program targets.
• Partner with logistics teams to implement process improvements.

Kenntnisse

Analytical Skills

Interpersonal Skills

Communication Skills

Automation

Ausbildung

Bachelor's degree

Tools

Excel

SQL

Jobbeschreibung

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Program Manager - Field Ops, Last Mile Expansion, Hamburg

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Client:

Location:

Hamburg, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c6c7005f2c83

Job Views:

2

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

We are seeking a Program Manager - Field Ops to streamline and elevate our processes and drive program improvement and optimization within the Amazon Last Mile Expansion business in Germany. The Program Manager will be strong with data, to automate our processes and increase our efficiency to enable us to deliver bigger results. The Program Manager will also be strong in partnering with station managers and operators to identify process and program improvements.

The Amazon Last Mile Expansion program is a new model to enable Amazon to support speed initiatives and on-demand capacity in the EU. This program is powered by a mobile app that works in concert with our advanced logistics systems that allows operators to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.

The successful candidate will be self-motivated, passionate, analytical, and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and being comfortable with data is an absolute must, and candidates must demonstrate a track record of delivering results.

Key job responsibilities
Find opportunities to automate and optimize existing Last Mile processes. This includes, but not limited to, our under the roof processes and on road processes.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage AMZL and SSD-D stations where we operate this program by partnering with station operations in order to improve the driver experience under the roof to hit cost, safety, quality targets for the program. Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

Partner with WW Flex/ Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.

A day in the life
As a Program Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage 3P partner suppliers by optimizing scheduling and routing and enhancing driver capacity in order to hit cost, safety, quality targets for the program. Another part of the role will include partnering with station managers and associates to determine current pain points in the program, root cause problems and identify short and long term solutions to improve partner and driver experience while achieving business metrics.

The successful candidate will be based in any delivery station in Hamburg, DE. The candidate will be expected to visit Delivery Stations across Germany with travel expected up to 25% of the time.

BASIC QUALIFICATIONS

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in German
- Ability to travel to delivery stations across Germany

PREFERRED QUALIFICATIONS

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules