Program Director

ZipRecruiter; Nordrhein-Westfalen; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

A leading multinational information technology services and consulting company is seeking a seasoned Program Director in Germany. The role involves driving large-scale Telco digital transformation programs, with responsibilities that include leading integration efforts between ServiceNow and Salesforce platforms and managing multi-disciplinary teams. Ideal candidates must have extensive experience in program management, particularly in the Telecom sector.

Leistungen

Attractive compensation and career progression opportunities in Europe.

Influence platform adoption and industry best practices.

Work closely with CxOs and industry specialists.

Qualifikationen

• 15+ years of experience in IT/Telecom and 7+ in program management.
• Strong command over ServiceNow architecture and delivery.
• Working knowledge of Salesforce BSS/CRM platforms.

Aufgaben

• Lead multi-million-dollar transformation programs in Telecom.
• Direct multiple project managers and delivery pods.
• Ensure adherence to scope, schedule, cost, and quality standards.

Kenntnisse

Program Management

Stakeholder Management

ServiceNow

Salesforce

Telecom Industry Knowledge

Agile

Team Leadership

Jobbeschreibung

Job Description

Our client, a leading multinational information technology services and consulting company is recruiting for a Program Director to join their business in Germany.

Position Title:

Program Director

Position Type:

Permanent

Start Date:

ASAP

Location:

Düsseldorf, Germany

Contact:

Bojan Ulemek | [phone]

Role Summary:

• Our client is looking for a seasoned Program Director with a strong background in driving large-scale Telco digital transformation programs, with specialization in ServiceNow and working knowledge of Salesforce.
• The role demands hands-on understanding of OSS/BSS, proven experience in managing complex enterprise programs, and the ability to lead high-performing cross-functional teams across geographies. The ideal candidate will also bring optional exposure to GSS (Global Shared Services) and IQGo platforms.

Key Responsibilities:

• Lead multi-million-dollar transformation programs in the Telecom sector, encompassing ServiceNow, Salesforce, and OSS/BSS integration.
• Direct multiple project managers, workstreams, and delivery pods across platform and legacy ecosystems.
• Align stakeholder objectives across business, operations, IT, and external vendors.
• Drive integration between ServiceNow modules (ITSM, ITOM, TSOM, FSM, App Engine) and Salesforce BSS/CRM stack (including Velocity/Industries).
• Manage interactions between digital platforms and legacy OSS/BSS systems.
• Ensure adherence to scope, schedule, cost, and quality standards using Agile/SAFe delivery frameworks.
• Serve as executive sponsor interface, managing C-level expectations and program governance.
• Own risk mitigation, stakeholder alignment, and business value realization.

Required Qualifications:

• 15+ years of experience in IT/Telecom with at least 7+ years in program management of digital transformation initiatives.
• Strong command over ServiceNow architecture and delivery, including ITSM, ITOM, FSM, and telecom-specific implementations.
• Working knowledge of Salesforce BSS/CRM platforms (e.g., Velocity, CPQ, Service Cloud).
• Deep understanding of Telco industry stack: OSS/BSS, TM Forum APIs, service assurance, and fulfilment flows.
• Experience in managing large, distributed teams (100+), global delivery models, and vendor ecosystems.
• Exposure to Agile, SAFe, and hybrid delivery frameworks.
• Excellent executive communication and stakeholder management skills.
• Prior client engagement experience in the European Telco market.

/ Optional Qualifications:

• Experience with GSS (Global Shared Services) delivery models.
• Familiarity with IQGo tools and platforms.
• Multilingual proficiency (especially German or French).
• PMP, PgMP, ITIL, SAFe certifications.
• Knowledge of Open Digital Architecture (ODA) and Telco AI/Automation frameworks.

What Our Client Offers:

• Lead flagship transformation programs across Tier-1 Telcos.
• Work closely with CxOs, product vendors, and platform specialists.
• Influence platform adoption and industry best practices.
• Attractive compensation and career progression opportunities in Europe.