Program Director

Manning Global AG; Düsseldorf; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

A leading multinational information technology services and consulting company is seeking a seasoned Program Director in Düsseldorf, Germany. This role requires extensive experience in managing large-scale digital transformation programs, particularly in the Telecom sector, focusing on ServiceNow and Salesforce integration. The successful candidate will navigate complex enterprise dynamics, lead cross-functional teams, and ensure project objectives align with stakeholder needs, all while driving innovative solutions within the industry.

Leistungen

Attractive compensation

Career progression opportunities in Europe

Qualifikationen

• 15+ years in IT/Telecom, 7+ years in digital transformation program management.
• Strong expertise in ServiceNow and Salesforce platforms.
• Experience managing large distributed teams and global delivery models.

Aufgaben

• Lead multi-million-dollar transformation programs in the Telecom sector.
• Align stakeholder objectives across business, operations, IT, and vendors.
• Drive integration between ServiceNow modules and Salesforce CRM stack.

Kenntnisse

ServiceNow

Salesforce

OSS/BSS

Agile

Telecom digital transformation

Executive communication

Ausbildung

PMP certification

PgMP certification

ITIL certification

SAFe certification

Jobbeschreibung

Our client, a leading multinational information technology services and consulting company is recruiting for a Program Director to join their business in Germany.

Position Title:

Program Director

Position Type:

Permanent

Start Date:

ASAP

Location:

Düsseldorf, Germany

Contact:

Bojan Ulemek | [phone]

Role Summary:

• Our client is looking for a seasoned Program Director with a strong background in driving large-scale Telco digital transformation programs, with specialization in ServiceNow and working knowledge of Salesforce.
• The role demands hands-on understanding of OSS/BSS, proven experience in managing complex enterprise programs, and the ability to lead high-performing cross-functional teams across geographies. The ideal candidate will also bring optional exposure to GSS (Global Shared Services) and IQGo platforms.

Key Responsibilities:

• Lead multi-million-dollar transformation programs in the Telecom sector, encompassing ServiceNow, Salesforce, and OSS/BSS integration.
• Direct multiple project managers, workstreams, and delivery pods across platform and legacy ecosystems.
• Align stakeholder objectives across business, operations, IT, and external vendors.
• Drive integration between ServiceNow modules (ITSM, ITOM, TSOM, FSM, App Engine) and Salesforce BSS/CRM stack (including Velocity/Industries).
• Manage interactions between digital platforms and legacy OSS/BSS systems.
• Ensure adherence to scope, schedule, cost, and quality standards using Agile/SAFe delivery frameworks.
• Serve as executive sponsor interface, managing C-level expectations and program governance.
• Own risk mitigation, stakeholder alignment, and business value realization.

Required Qualifications:

• 15+ years of experience in IT/Telecom with at least 7+ years in program management of digital transformation initiatives.
• Strong command over ServiceNow architecture and delivery, including ITSM, ITOM, FSM, and telecom-specific implementations.
• Working knowledge of Salesforce BSS/CRM platforms (e.g., Velocity, CPQ, Service Cloud).
• Deep understanding of Telco industry stack: OSS/BSS, TM Forum APIs, service assurance, and fulfilment flows.
• Experience in managing large, distributed teams (100+), global delivery models, and vendor ecosystems.
• Exposure to Agile, SAFe, and hybrid delivery frameworks.
• Excellent executive communication and stakeholder management skills.
• Prior client engagement experience in the European Telco market.

Preferred / Optional Qualifications:

• Experience with GSS (Global Shared Services) delivery models.
• Familiarity with IQGo tools and platforms.
• Multilingual proficiency (especially German or French).
• PMP, PgMP, ITIL, SAFe certifications.
• Knowledge of Open Digital Architecture (ODA) and Telco AI/Automation frameworks.

What Our Client Offers:

• Lead flagship transformation programs across Tier-1 Telcos.
• Work closely with CxOs, product vendors, and platform specialists.
• Influence platform adoption and industry best practices.
• Attractive compensation and career progression opportunities in Europe.