Program Coordinator

Jobtailor; Deutschland; Vor Ort; EUR 38.000 - 46.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced program coordinator to provide administrative support for providers, coordinate travel, and assist with expense reporting using Concur. You will train staff on business systems, maintain timekeeping and expense records, and support onboarding in a compliance-driven environment.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while upholding security and privacy standards.

Qualifikationen

• 2+ years of experience in program coordination, operations coordination, or administrative support on a government contract or similarly compliance-driven environment.
• Demonstrated experience coordinating travel and supporting expense processes (Concur preferred).
• Experience training or supporting users on business systems; able to explain processes clearly and drive compliance.
• Working knowledge of timekeeping and expense concepts; Deltek (Costpoint/Time & Expense) preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong customer service skills and follow-through; you drive issues to closure.
• Strong attention to detail and ability to manage multiple priorities with competing deadlines.

Aufgaben

• Provide direct administrative support for providers, including scheduling coordination, document routing, onboarding support, task follow-up, and issue resolution.
• Coordinate travel for staff and providers, including authorizations, itinerary support, changes/cancellations, and adherence to travel policies.
• Support expense report completion and compliance using Concur (and/or customer-required tools); troubleshoot common issues and escalate when needed.
• Train and coach staff on Cherokee systems and standard processes, including Deltek timekeeping/expense, Concur, and CNB Connect.
• Hold recurring office hours (virtual and/or on-site) to provide hands-on support for timecards, expense reports, profile setup, and basic system navigation.
• Develop quick-reference guides and job aids for common processes (time entry, expense submission, travel rules, onboarding steps).
• Maintain trackers and status reporting using Excel, Smartsheet and other team tools; monitor onboarding progress, travel status, and training completion.
• Coordinate with HR, Recruiting, Finance, Security/Credentialing, and Program Leadership to ensure smooth onboarding and compliance.
• Support meeting logistics: agendas, minutes, action items, distribution lists, and follow-ups.
• Maintain accurate, audit-ready records; protect PII and follow government and company security/privacy procedures.
• Performs other job-related duties as assigned.

Jobbeschreibung

Responsibilities

• Provide direct administrative support for providers (as applicable): scheduling coordination, document routing, onboarding support, task follow-up, and issue resolution.
• Coordinate travel for staff and providers, including authorizations, itinerary support, changes/cancellations, and compliance with program travel policies.
• Support expense report completion and compliance using Concur (and/or customer-required tools); troubleshoot common issues and elevate when needed.
• Train and coach new and existing staff on Cherokee systems and standard processes, including Deltek timekeeping/expense (as applicable), Concur, and CNB Connect.
• Hold recurring “office hours” (virtual and/or on-site) to provide hands‑on support for timecards, expense reports, profile setup, password/access issues, and basic system navigation.
• Develop quick-reference guides and job aids for common processes (time entry, expense submission, travel rules, onboarding steps).
• Maintain trackers and status reporting (staff onboarding progress, travel status, open actions, training completion) using Excel, Smartsheet and any other tools used by the team.
• Coordinate with HR, Recruiting, Finance, Security/Credentialing, and Program Leadership to ensure smooth onboarding and compliance.
• Support meeting logistics: agendas, minutes, action items, distribution lists, and follow‑ups.
• Maintain accurate, audit‑ready records; protect PII and follow all government and company security/privacy procedures.
• Performs other job‑related duties as assigned.

Requirements

• 2+ years of experience in program coordination, operations coordination, or administrative support on a government contract or similarly compliance-driven environment.
• Demonstrated experience coordinating travel and supporting expense processes (Concur preferred).
• Experience training or supporting users on business systems; able to explain processes clearly and drive compliance.
• Working knowledge of timekeeping and expense concepts; experience with Deltek (Costpoint/Time & Expense) preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong customer service skills and follow‑through. You drive issues to closure.
• Strong attention to detail and ability to manage multiple priorities with competing deadlines.