Program Consultant

Pontoon Solutions; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global HR solutions provider in Hamburg is seeking a Program Consultant to manage client requisition processes and enhance candidate experiences. This full-time role requires excellent communication skills and a high school diploma equivalent. You'll build relationships with clients and ensure high-quality service delivery across multiple locations. The position offers a dynamic environment with potential for exciting travel opportunities.

Qualifikationen

• Proven track record measured by customer service levels and working relationships.
• Able to build proactive, positive relationships with end users.

Aufgaben

• Managing requisition activity through VMS technology.
• Building relationships with the Operations Manager and client end users.
• Communicating procedural updates to suppliers and clients.

Kenntnisse

Excellent communication skills

Customer service experience

Ausbildung

Education equivalent to a US High School Diploma

Jobbeschreibung

Join to apply for the Program Consultant role at Pontoon Solutions.

Pontoon is hiring a Program Consultant with a focus on creating an exceptional candidate experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. The successful candidate will be tasked to help optimize efforts to service clients in a high quality, cost effective manner for multiple client work locations. This role plans, directs and controls all phases of the client requisition process in order to encourage a fair and competitive environment as well as maintain adherence to program process compliance. The Adecco Group is one of the world’s leading HR Solutions Providers and by joining our company you can reap the rewards, recognition and benefits of a company that is big enough to make an impact, but small enough to care. There may be exciting travel included as well. If you want to be in a role that is at the forefront of helping The Adecco Group to continue to build an inclusive culture, then keep reading.

What you'll be doing

• Managing requisition activity through the use of VMS technology. Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results.
• Managing and coordinating client and supplier community interactions within assigned market area or skill set. Providing program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure comprehension and compliance.
• Communicating program procedural changes and updates to local Pontoon MSP suppliers and client users while providing all procedural updates in a timely manner.
• Helping the Operations Manager of Pontoon MSP (Pontoon Managed Service Program) ensure financial goals and objectives are met or exceeded as well as full compliance on all Pontoon policies and procedures.
• Building relationships with the Operations Manager of Pontoon MSP and their areas of remit; establishing a proactive, positive working relationship with client end users through regular phone and in-person contact.
• Performing site visits and promoting communication with the client end users within assigned market area or skill set.

About you

We want to set you up for success! To help us do that, here is what we are looking for from you:

• Excellent communication skills, both verbally and in writing, both in one-on-one and in group presentation situations.
• Completion of education equivalent to a US High School Diploma
• Proven track record measured by customer service levels, increased responsibilities and working relationships with colleagues and management.
• Able to build relationships with the Operations Manager of Pontoon MSP and establish a proactive, positive working relationship with client end users through regular phone and in-person contact.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

A journey to bring out the best in you

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Administrative, Customer Service, and Human Resources
• Industries: Human Resources Services