Title : Professional Services Engineer / NetApp Storage Administrator
Location :
Requisition ID : 129122
Job Summary
We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.
You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management, and Storage Infrastructure Improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies.
To be successful in this role, you should have the following:
- Experience in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and OS upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies).
- Proficient understanding of NetApp Storage concepts, management tools, and related Storage technologies including monitoring, troubleshooting, administration, replication, security hardening, and performance tuning.
- Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud DataSense, and Amazon FSx for ONTAP would be highly regarded.
- Experience with automation tools would be preferred.
Job Requirements
- Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks).
- Knowledge of ITIL methodologies: change, incident, problem, and configuration management; certifications are desirable.
- Understanding of managed services delivery and cloud certifications is desirable.
- Knowledge of other infrastructure components such as compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS, IBM Blade Center, System X, VMware vSphere, Microsoft OS and applications, Commvault).
- Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms.
- Experience with Windows and Linux servers, including monitoring, troubleshooting, administration, replication, security, and performance tuning.
- Basic scripting skills in PowerShell or Python would be beneficial.
- Understanding of managed services delivery and cloud certifications (AWS, Google Cloud, Microsoft Azure) is highly desirable.
- Preferred certifications include AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator.
- NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA) are a plus.
- Strong communication and documentation skills.
- Ability to build and maintain relationships with stakeholders.
- Experience in infrastructure design, deployment, and disaster recovery testing.
- Proactive, team-oriented attitude with flexibility and innovation.
- Knowledge of containers and microservices (OpenShift, Kubernetes, Ansible) would be beneficial.
Education
Typically requires 8-10 years of related experience with a bachelor’s or master’s degree, or equivalent professional education and work experience.
Job Segment : System Administrator, Cisco, Solution Architect, Firmware, Linux, Technology