Professional Services Engineer (m / f / d)

Hexagon Safety, Infrastructure & Geospatial; Köln; Remote; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company dedicated to enhancing global safety through innovative software solutions. As a Professional Services Engineer, you will collaborate with global teams to deliver exceptional support for advanced video management and security systems. This role offers the flexibility of remote work while contributing to impactful projects that prioritize client needs. With a focus on professional growth and a vibrant company culture, you will enjoy 30 days of vacation, team events, and opportunities for development. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Leistungen

30 days of vacation

Remote or Hybrid Work

Professional Development Opportunities

Team Events

Bike Leasing

Qualifikationen

• 5+ years of experience in project and customer management.
• Education in IT or Engineering is essential.

Aufgaben

• Deliver projects to partners and customers effectively.
• Commission and support video management systems.

Kenntnisse

Project Management

Customer Management

CCTV Systems

Access Control Systems

TCP/IP Networking

Analytical Problem Solving

Fluent in German

Fluent in English

Ausbildung

IT Degree or Certification

Engineering Degree

Jobbeschreibung

At Hexagon, our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in US, with service teams in US, UK, India, Israel and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Become part of our extraordinary team and help us create a safer world!

We are growing and are looking for a Professional Services Engineer (m / w / d) for our location in Bruchsal (fully remote possible). In this role you will provide best in class support to our partners and customers worldwide. Become part of our unique and collaborative team and create a secure world with us!

Please submit CVs in English as we are a global hiring team!

What you will do?

As a member of the Technical Services team, you will work in collaboration with the Global Services and R&D teams to provide best in class software application services and support for Hexagon’s Video Management Software and Enterprise Products. Main responsibilities include :

• Responsible for the delivery of projects both internally towards all project participants such as product management, development, and service as well as our partners and integrators
• Development of system solutions based on the requirements of the partners or end customers and their presentation to the customer
• Commissioning of video management systems, video analysis algorithms and interfaces to external systems such as superordinated management systems, other security technology systems and ERP systems
• Monitoring and adherence to project budgets
• Support of internal departments including Sales, Marketing, R&D etc.
• Conception and execution of technical customer trainings in English and German. Other languages a plus

What you offer?

• Education degree or certification in an IT related field, Engineering degree or equivalent
• 5+ years of experience in project and customer management
• Professional experience in implementation of security systems like CCTV, Access Control or Physical Security Management Systems highly desirable
• Proven knowledge of TCP / IP, network technology, operating systems (client / server), hardware (client / server)
• Preferably experience in Solution Architecture
• Security and / or Operational projects background in solution-oriented companies preferred
• Understands the client business and technical environment
• Enjoys independent thinking and analytical problem solving
• Proactively identify potential challenges, resolve them, and prevent escalations
• Fluent language skills in German and English
• Ability to travel about 25% to client sites in EMEA region mostly in Germany
• Driver's license and German work permit required

What we offer you?

• 30 days of vacation
• The perfect blend of an international company with local culture
• Opportunities for professional and personal development
• 100% remote or hybrid
• Joint team and company events such as hackathons, barbecues, company runs and more
• Bike leasing for your health

Join Hexagon's physical security team

Passionate about delivering top-notch customer service and technical support while contributing to global safety and security? Apply now! Please include your CV and salary expectations.