Professional Services Engineer

NetApp; Hamburg; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Senior Professional Services Engineer to join their 24x7 Storage operations team. This role will involve providing Level 4 support, managing incidents, improving infrastructure, and performing upgrades related to NetApp technologies. Candidates should have significant experience with NetApp storage-based technologies and a strong background in ITIL, in addition to extensive knowledge of associated systems and protocols.

Qualifikationen

• Typically requires a minimum of 10 years of related experience.
• Bachelor’s degree preferred; applicable experience can substitute education.
• ITIL Fundamentals certification is desirable.

Aufgaben

• Provide Level 4 support to Cloud and Managed Services Customers.
• Respond to Incidents and work on Service Requests, Problem Management.
• Plan and perform NetApp ONTAP upgrades.

Kenntnisse

NetApp Storage

Troubleshooting Performance Issues

ITIL Fundamentals

Linux System Administration

AWS Certified Solutions Architect

Cisco UCS

Ausbildung

Bachelor's degree

Master's degree

Tools

On Command Unified Manager

Performance Manager

Cloud Backup

Jobbeschreibung

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We are looking for a motivated Senior Professional Services Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

You will provide Level 4 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements, and planning and performing NetApp ONTAP upgrades. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies.

Job Requirements

• Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – On Command Unified Manager/Performance Manager/Insight, Managing backup integration with NetApp technologies)
• Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap), including monitoring, troubleshooting, administration, replication technologies, security hardening, and performance tuning.
• A thorough understanding of other components in the infrastructure stack – compute, virtualization, and networks: (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMware vSphere, Microsoft Operating Systems and Applications, Commvault)
• Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
• Knowledge of ITIL methodologies: change, incident, problem, and configuration management
• Understanding of outsourcing/managed service and Cloud industry
• ITIL Fundamentals certification (desirable)
• Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms
• Windows Server and related Microsoft technologies including monitoring, troubleshooting, administration, replication, security hardening, and performance
• Experience in Linux System Administration
• Knowledge or experience with other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Data Sense, & Amazon FSxN for ONTAP
• Working knowledge of hyperscalers – AWS, GCP, Azure
• Good to have Associate or Expert level cloud certifications like AWS Certified Solutions Architect (Associate/Professional), Google Cloud Engineer/Architect, Azure Administrator/Architect

Education

Typically requires a minimum of 10 years of related experience with a bachelor’s degree, and preferably 12-14 years; or 8-10 years with a master’s degree; or a PhD with relevant professional experience; or an equivalent combination of education and work experience.

Job Segment: System Administrator, Cisco, Solution Architect, Firmware, Linux, Technology