Professional Services Engineer

DataDirect Networks, Inc.; Deutschland; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Join a leading company in AI and high-performance data storage as a technical specialist. This role involves planning and managing services, collaborating with customers, and requires expertise in Linux systems and networking. Ideal for driven professionals eager to influence the future of AI and data management.

Qualifikationen

• Proven hands-on experience with Linux systems and storage solutions.
• Knowledge of networking, topology, DHCP, DNS, and Infiniband networks.
• Deep experience with Linux Volume Management and Multipath.

Aufgaben

• Planning, designing, and managing value-added services and components.
• Collaborating with customers to define service deliverables.
• Installing and configuring hardware and software at customer sites.

Kenntnisse

Linux systems

Networking

Scripting languages

Problem Solving

Ausbildung

BS or higher in Electrical Engineering, Computer Science, Mathematics, or related fields

Jobbeschreibung

Overview

This is an exciting opportunity to join a company that has been a leader in AI and high-performance data storage innovation for over twenty years. DataDirect Networks (DDN) is a global market leader, powering demanding AI data centers across various industries including life sciences, healthcare, financial services, autonomous vehicles, government, academia, research, and manufacturing.

"DDN's A3I solutions are transforming AI infrastructure." – IDC

"The real differentiator is DDN. I recommend DDN without hesitation. DDN is the de facto name for AI Storage in high-performance environments" - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN specializes in AI and multi-cloud data management at scale. Our advanced data intelligence platform accelerates AI workloads, helping organizations maximize data value. Known for performance, reliability, and scalability, DDN enables businesses to handle complex AI and data-heavy tasks confidently.

Our success stems from our commitment to innovation, customer focus, and a dedicated team of professionals. This role offers a chance to influence the future of AI and data management significantly.

We are committed to innovation, customer success, and market leadership, making this a rewarding role for driven professionals eager to impact AI and data storage.

Job Description

Key Responsibilities:

The responsibilities include, but are not limited to:

• Planning, designing, architecting, implementing, and managing value-added services and components.
• Collaborating with pre-sales teams and customers to define service deliverables and translating customer needs into DDN solutions.
• Developing a thorough understanding of customer environments and industry trends.
• Contributing to product improvements and best practices in consulting.
• Gaining deep technical knowledge of DDN products to ensure smooth deployments and forming/leading SME teams when necessary.
• Installing and replacing hardware at customer sites, including configuration, tuning, support, and debugging of hardware and software.
• Configuring and tuning software remotely or on-site per design specifications.
• Preparing customer documentation and conducting training sessions.
• Leading benchmarks and tests to meet project acceptance criteria.
• Producing high-quality project documentation.
• Contributing to proposals, statements of work, and internal solutions testing.
• Creating and reviewing hardware and software documentation as needed.
• Teaching internal and customer classes as required.
• Understanding the sales process and supporting it when needed.
• Participating in seminars, tradeshows, and training events.
• Assisting sales with RFP responses, technical drawings, and recommendations.
• Managing customer relationships during deployment to ensure satisfaction.
• Reporting activity status to management.
• Participating in product testing and documentation reviews.
• Traveling occasionally as required.

Requirements:

• Proven hands-on experience with Linux systems and storage solutions.
• Knowledge of networking, topology, DHCP, DNS, and Infiniband networks, with ability to plan and configure networked systems.
• Understanding of storage industry solutions.
• Experience with Linux OS administration, including kernel customization, package management, upgrades, and mass provisioning.
• Deep experience with Linux Volume Management, Multipath, and Block Device management.
• Proficiency in scripting languages such as shell scripts or Python.
• Knowledge of SAN/NAS/Parallel Filesystem and deep archive storage (desired).
• Understanding of network concepts, including OSI layers and troubleshooting.
• Familiarity with HPC architectures, job schedulers, Linux containers, and orchestration tools (desired).
• Knowledge of AI hardware architectures and system automation tools (desired).
• BS or higher in Electrical Engineering, Computer Science, Mathematics, or related fields.

DDN Core Competencies

Our employees excel in:

• Self-Starter: Independently identifying and solving problems, proactively engaging with new initiatives.
• Achievement-Oriented: Delivering high-quality results, setting challenging goals, and being accountable.
• Problem Solving: Systematic assessment and resourceful resolution of issues.
• Innovative: Improving processes, generating new ideas, and challenging the status quo.

DDN is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, gender, gender identity, expression, sexual orientation, national origin, disability, veteran status, or other protected characteristics.