Produktmanager Customer Service Automation & AI (m/w/d)

whatchado GmbH; München; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Produktmanager für Kundenservice-Automatisierung und AI. In dieser spannenden Rolle analysieren Sie bestehende Prozesse, um Automatisierungspotenziale zu identifizieren und AI-gestützte Lösungen zu implementieren. Sie arbeiten eng mit interdisziplinären Teams zusammen, um die Kundenservice-Erfahrung zu verbessern und innovative Lösungen zu entwickeln. Mit flexiblen Arbeitszeiten, einem modernen Arbeitsumfeld und zahlreichen Entwicklungsmöglichkeiten bietet dieses Unternehmen die Chance, Ihre Karriere voranzutreiben und aktiv zur Zukunft des Kundenservice beizutragen.

Leistungen

Individuelle berufliche Weiterbildung

Flexible Arbeitszeiten

30 Urlaubstage

Bis zu 2 Tage Homeoffice pro Woche

Kostenübernahme für 'Deutschland-Ticket'

Gesundheitsfördernde Maßnahmen

Kaffeepausen und soziale Events

Qualifikationen

• Abgeschlossenes Studium in relevanten Bereichen wie Betriebswirtschaft oder Informatik.
• Erste Erfahrungen in der Implementierung von AI-Tools im Kundenservice.

Aufgaben

• Analyse von Kundenserviceprozessen zur Identifizierung von Automatisierungspotenzialen.
• Entwicklung und Implementierung von AI-gestützten Automatisierungslösungen.

Kenntnisse

Datenanalyse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Kundenorientierung

Ausbildung

Studium in Betriebswirtschaft

Studium in Informatik

Studium in Datenwissenschaft

Tools

AI-Tools

Chatbots

Voice Assistants

Jobbeschreibung

Product Manager Customer Service Automation & AI (m/f/d)

Most people are familiar with the term PAYBACK. We'd love to introduce ourselves to you in a bit more detail. You probably know PAYBACK—either from the question at the checkout or through our widely used shopping app. And of course, we hope you answer with “Yes” at the checkout, because with us, you collect more than just °Points. Whether you're a customer, partner, or colleague: with PAYBACK, every action becomes a rewarding experience.

PAYBACK is the leading loyalty program in Germany and one of the largest and most effective marketing platforms in the world. As a pioneer of the data economy, we develop all technical solutions ourselves right here in Munich. Development is something you can do with us, too—both for yourself and together with us for the PAYBACK program.

We’re excited to meet you!

YOUR TASKS

• Data Analysis and Model Training:
  • Analyze existing customer service processes to identify automation potentials
  • Monitor the effectiveness and customer satisfaction of automated and AI-supported systems, and continuously improve them
  • Perform data analysis to enhance existing AI models and derive further use cases
• Concept and Planning:
  • Participate in the development of a long-term roadmap for customer service automation
  • Design automation use cases in close coordination with Product & Tech
• Development and Implementation of AI-based Automation Solutions:
  • Assist in the implementation of AI-supported chatbots, voice assistants, and self-service platforms for all PAYBACK markets
  • Independently implement optimizations/flows on the respective platforms
  • Collaborate with IT and data analysis teams to integrate automation tools into existing systems
  • Support the integration into the existing contact center landscape

YOUR PROFILE

• Completed studies in business administration, business informatics, computer science, data science, AI, or a similar field
• First experience in implementing AI tools in the areas of customer service or customer experience is desirable
• Relevant experience in customer service, technology implementation, or process automation
• Strong communication and problem-solving skills
• Customer-oriented mindset to design automation in the interest of end-users
• High level of German and English skills

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your 'Deutschland-Ticket'