Produktmanager Customer Service Automation & AI (m/w/d)

PAYBACK GmbH; Deutschland; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen talentierten Spezialisten für Datenanalyse und Automatisierung im Kundenservice. In dieser spannenden Rolle arbeiten Sie an der Entwicklung und Implementierung von KI-gestützten Lösungen, um die Effizienz und Kundenzufriedenheit zu steigern. Sie werden Teil eines dynamischen Teams, das an der Spitze der Datenwirtschaft steht und die Zukunft des Kundenservices mitgestaltet. Wenn Sie eine Leidenschaft für Technologie und Kundenorientierung haben, ist dies Ihre Chance, in einem inspirierenden Umfeld zu wachsen und einen echten Unterschied zu machen.

Leistungen

Individuelle berufliche Entwicklung

Kostenlose Snacks und Getränke

Flexible Arbeitszeiten

30 Urlaubstage

Bis zu 2 Tage Homeoffice pro Woche

Bonusprogramm für Wohlbefinden

Kostenübernahme für Deutschland-Ticket

Teamevents und soziale Tage

Qualifikationen

• Abgeschlossenes Studium in einem relevanten Bereich wie Informatik oder Betriebswirtschaft.
• Erste Erfahrung in der Implementierung von KI-Tools im Kundenservice.

Aufgaben

• Datenanalyse zur Identifizierung von Automatisierungspotenzialen im Kundenservice.
• Entwicklung und Implementierung von KI-gestützten Automatisierungslösungen.

Kenntnisse

Datenanalyse

Automatisierung von Prozessen

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Kundenorientierung

Deutschkenntnisse

Englischkenntnisse

Ausbildung

Studium in Betriebswirtschaft

Studium in Wirtschaftsinformatik

Studium in Informatik

Studium in Datenwissenschaft

Studium in KI

Tools

AI-gestützte Chatbots

Voice Assistants

Self-Service-Plattformen

Jobbeschreibung

Most people are familiar with the term PAYBACK. We'd love to introduce ourselves to you in a bit more detail. You probably know PAYBACK-either from the question at the checkout or through our widely used shopping app. And of course, we hope you answer with "Yes" at the checkout, because with us, you collect more than just °Points. Whether you're a customer, partner, or colleague: with PAYBACK, every action becomes a rewarding experience.

PAYBACK is the leading loyalty program in Germany and one of the largest and most effective marketing platforms in the world. As a pioneer of the data economy, we develop all technical solutions ourselves right here in Munich. Development is something you can do with us, too-both for yourself and together with us for the PAYBACK program.

We're excited to meet you!

YOUR TASKS

1. Data Analysis and Model Training:
   • Analyze existing customer service processes to identify automation potentials
   • Monitor the effectiveness and customer satisfaction of automated and AI-supported systems, and continuously improve them
   • Perform data analysis to enhance existing AI models and derive further use cases
2. Concept and Planning:
   • Participate in the development of a long-term roadmap for customer service automation
   • Design automation use cases in close coordination with Product & Tech
3. Development and Implementation of AI-based Automation Solutions:
   • Assist in the implementation of AI-supported chatbots, voice assistants, and self-service platforms for all PAYBACK markets
   • Independently implement optimizations/flows on the respective platforms
   • Collaborate with IT and data analysis teams to integrate automation tools into existing systems
   • Support the integration into the existing contact center landscape

YOUR PROFILE

1. Completed studies in business administration, business informatics, computer science, data science, AI, or a similar field
2. First experience in implementing AI tools in the areas of customer service or customer experience is desirable
3. Relevant experience in customer service, technology implementation, or process automation
4. Strong communication and problem-solving skills
5. Customer-oriented mindset to design automation in the interest of end-users
6. High level of German and English skills

OUR OFFER

1. Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
2. Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy - also for vegetarians and vegans
3. Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
4. Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
5. Get Together: Meet and spend leisure time with colleagues - in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
6. Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"