Production Support/Application Support Engineer

TEKsystems; Deutschland; Hybrid; EUR 65.000 - 89.000; Vollzeit

Benefits dieser Stelle

Medical benefits

401k plan

Life Insurance

Disability coverage

HSA

Transit benefits

Employee assistance

Paid time off

Zusammenfassung

TEKsystems in Jersey City, NJ is seeking a Sr. Production Support/Application Support Analyst for a long-term contract. The role ensures availability and reliability of critical production applications, covering monitoring, incident management, disaster recovery, and capacity management.

Hybrid work arrangement applies (3 days onsite). You will collaborate with Business Partners and Development teams, perform root cause analysis, coordinate DR tests, and mentor junior staff while maintaining

Qualifikationen

• Experience in monitoring tools ITRS, SPLUNK, Dynatrace and App Dynamics.
• Scripting.
• PHP programming.
• Proficiency in M365 Applications.
• SQL scripting.
• Hands on experience with Unix.
• Hands on experience with Database (Oracle Teradata).
• Hands on experience in Hadoop.
• Experience in Job scheduling tool - Autosys.
• Knowledge on ETL tool - Informatica.
• Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace.
• Knowledge on ITIL concepts like Incident and Problem Management.

Aufgaben

• User and batch job issue resolution, Manage highly critical applications - support BAU and ensure no business impact
• Creating support documentation and updating existing documentation
• Initiate the incident management process lead triage when BAU is impacted
• Provide regular communication generate reports to all the stake holders
• Investigation of root cause analysis and irreversible corrective action
• Identify risk and drive remediations – ensure any day audit ready situation for the team
• Will work closely with Business Partners and Development team
• Hands on support of the applications
• Disaster recovery test coordination, preparation and execution
• Monitoring of daily batch processing
• Timely adherence to all deliverables
• Mentor / guide team members on issues/queries and other deliverables
• Perform Capacity Management for applications in scope

Kenntnisse

Monitoring

Incident Mgmt

Batch processing

Documentation

Root cause analysis

Stakeholder communication

Mentoring

Tools

ITRS

Splunk

Dynatrace

AppDynamics

Autosys

Informatica

Unix

Oracle

Teradata

Hadoop

Jobbeschreibung

Hybrid - 3 days onsite in Jersey City NJ

Due to client requirements, candidates must be able to work without sponsorship.

Our financial client in Jersey City, NJ is looking for a Sr. Production Support/Application Support Analyst for a long term contract position. The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs). These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

• Monitoring
• Incident Management
• Request Management
• Disaster Recovery / Application Recovery Certification Exercise
• Metrics Reporting
• Application Capacity Management

Responsibilities

• User and batch job issue resolution, Manage highly critical applications - support BAU and ensure no business impact
• Creating support documentation and updating existing documentation
• Initiate the incident management process lead triage when BAU is impacted
• Provide regular communication generate reports to all the stake holders
• Investigation of root cause analysis and irreversible corrective action
• Identify risk and drive remediations – ensure any day audit ready situation for the team
• Will work closely with Business Partners and Development team
• Hands on support of the applications
• Disaster recovery test coordination, preparation and execution
• Monitoring of daily batch processing
• Timely adherence to all deliverables
• Mentor / guide team members on issues/queries and other deliverables
• Perform Capacity Management for applications in scope

Skill set: Experience in monitoring tools ITRS, SPLUNK, Dynatrace and App Dynamics

Skills : Scripting

Special consideration: PHP programming

Proficiency in M365 Applications

SQL scripting

Hands on experience with Unix

Hands on experience with Database (Oracle Teradata)

Hands on experience in Hadoop

Experience in Job scheduling tool - Autosys.

Knowledge on ETL tool - Informatica.

Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace

Knowledge on ITIL concepts like Incident and Problem Management

Job Type & Location

This is a Contract position based out of Jersey City, NJ.

Pay and Benefits

The pay range for this position is $65.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Jersey City,NJ.

Application Deadline

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.