Product Support & Training Specialist - Central Germany

Avomind; Solingen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in augmented reality is seeking a Product Support & Training Specialist in Germany. This role involves delivering training, providing technical support, and acting as a product ambassador for cutting-edge augmented reality solutions. Join an innovative team shaping the future of industry and education.

Leistungen

Autonomy and flexibility in the role

Opportunity for professional growth

Competitive salary and benefits including company car

Collaborative working environment with cutting-edge technology

Qualifikationen

• Experience with technical products, training or support.
• Fluent in German and intermediate English.
• Hands-on, proactive, solution-oriented mindset.

Aufgaben

• Deliver on-site and remote product training to customers.
• Provide technical support and troubleshooting for products.
• Assist sales team with demonstrations and customer onboarding.

Kenntnisse

Communication

Problem-solving

Technical Enthusiasm

Jobbeschreibung

Our client is a leading company in augmented reality and the development of simulation-based educational solutions. Their mission is to revolutionize workforce development and manufacturing processes through innovative, immersive technologies. Join them and play a pivotal role in shaping the future of industry and education.

They are looking for a passionate, hands-onProduct Support & Training Specialistto join their growing team in Germany. This role is perfect for someone who loves technology, enjoys helping others understand and use innovative tools, and thrives in a dynamic, customer-facing environment.

You will play a key role in supporting their customers—both in industry and education—helping them get the most out of our cutting-edge augmented reality welding simulators and other technical training solutions.

Key Responsibilities:

• Deliveron-site and remote product trainingfor customers (industrial clients, educational institutions) across central Germany
• Providetechnical supportand troubleshooting for our products, ensuring customer satisfaction
• Act as a product ambassador, helping users integrate our technology into their workflowsàadoption
• Assist the sales team with technical demonstrations and customer onboarding
• Gather customer feedback and relay insights to product and engineering teams
• Travel regularly within the assigned region to customer sites and trade events. At least 60% of time.

Profile / Requirements:

• Deep passion for technology; a natural tech enthusiast
• Experience with technical products, training, or support (formal or informal)
• Strong communication skills; ability to explain complex concepts in an accessible way
• Hands-on, proactive, solution-oriented mindset
• High willingness to travel regularly across central Germany
• Fluent German and intermediate English (minimum)

Nice to have:

• Experience in welding, industrial training, or vocational education
• Familiarity with AR/VR, simulators, or technical training tools

What They Offer:

• Join an innovative company revolutionizing technical training with AR
• Autonomy and flexibility in your role
• Opportunity to grow into other technical, training, or customer success roles
• Competitive salary and benefits including company car.
• Work with cutting-edge technology in a supportive, collaborative environment