() product support manager infrastructure applications

ZipRecruiter; München; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A global medical technology company in Munich seeks a Product Support Manager to enhance the quality and performance of their infrastructure applications. The role involves knowledge transfer, coordinating product input, and providing third-level support, significantly impacting hospital operations worldwide. Candidates should have a relevant university degree, advanced troubleshooting skills, and a willingness to travel. The team offers a supportive work environment and flexible hours.

Leistungen

30 vacation days plus holidays

Flexible hours

Bike leasing

Parking

Modern gym

Social events

Training opportunities

Qualifikationen

• Proven track record of achieving goals.
• Team-oriented with a positive attitude.
• Willingness to travel up to 20%.

Aufgaben

• Facilitate knowledge transfer from development to support teams.
• Evaluate complex clinical issues and provide feedback.
• Leading technical investigations and maintaining support documentation.

Kenntnisse

Advanced troubleshooting skills

Analytical mindset

Detail-oriented

Self-motivated

Solution-focused

Fluent in English

Excellent documentation and communication skills

Ausbildung

University degree in software engineering, medical informatics, physics or equivalent

Tools

Clinical software components

Imaging tech (XR/CT/MR)

DICOM

HL7

Jobbeschreibung

Job Description

Company Description: Founded in Munich, Germany in 1989, Brainlab develops, manufactures, and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our success stems from our creative, talented, and dedicated team of around 2400 individuals across 25 locations worldwide. We seek committed colleagues who embody our core values: curious, authentic, and useful.

Job Description: Brainlab offers a broad portfolio of innovative products, including Digital OR environments, robot-assisted image-guided surgery, and planning and optimization of radiotherapy treatments.

Our products are used globally in hospitals, from large multicenter deployments to single operating room solutions. Our vision is to create an environment that enables clinical staff to work effectively with the best available information. To support this, many clinical applications share essential infrastructure components.

As a Product Support Manager for 'Infrastructure Applications,' you will facilitate knowledge transfer from development to support teams, coordinate product design input, and help enhance the quality and performance of our platform, ultimately improving clinical outcomes. You will serve as a key interface between customer support, R&D, and product management, ensuring successful product development and release. You will also provide third-level support throughout the product lifecycle.

Your role significantly impacts hospital operations worldwide. Main responsibilities include evaluating complex clinical issues, providing feedback to R&D and Marketing, improving product design, analyzing product performance trends, attending prototype and beta cases, developing training, transferring knowledge from R&D to customer care, coaching team members, leading technical investigations, and maintaining support documentation.

Qualifications: University degree in software engineering, medical informatics, physics, or equivalent. Advanced troubleshooting skills, analytical mindset, detail-oriented, self-motivated, solution-focused with a positive attitude. Proven track record of achieving goals, flexible, team-oriented, fluent in English, excellent documentation and communication skills. Experience with clinical software components, affinity for computers, networks, and modern tech. Knowledge of imaging tech (XR/CT/MR), DICOM, and HL7 preferred. Willingness to travel up to 20%.

Additional Information: Supportive international team, meaningful impactful work, 30 vacation days plus holidays, flexible hours, hybrid work model in Germany, bike leasing, parking, modern gym, social events, training opportunities. Interested in joining us?

Apply online with your availability and salary expectations. Contact: Géraldine Ferrer