Product Support Engineer - German (f/m/d)

ZipRecruiter; Mainz; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading provider in the optics industry as a Product Support Engineer in Mainz. This role involves providing technical assistance, managing customer inquiries, and collaborating with global teams. The position includes competitive salary and perks such as hybrid working options, extensive training, and a company pension scheme.

Leistungen

Company pension scheme

Hybrid working options (1 day/week)

Extensive training and development opportunities

Subsidized gym membership

Cycle to Work scheme / Jobbike program

Company events

Qualifikationen

• Fluent in German and English.
• Bachelor's degree, preferably in Optics, Photonics, Physics or Electrical Engineering.
• Strong communication and problem-solving skills.

Aufgaben

• Providing technical assistance and product recommendations.
• Handling customer inquiries.
• Collaborating with global teams and supporting marketing initiatives.

Kenntnisse

Communication

Problem Solving

Customer Support

Ausbildung

Bachelor's degree in Science or Engineering

Tools

MS Office

Jobbeschreibung

Job Description

Product Support Engineer - German (f/m/d) Mainz, Germany

Join the excitement at Edmund Optics , where we contribute shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to an excellent technical customer support.

We're on the lookout for a

Product Support Engineer - German (f/m/d)

As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.

Essential Functions:

• Providing technical assistance and product recommendations
• Handling customer inquiries
• Collaborating with global teams and supporting marketing initiatives

Qualifications:

Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.

Your profile:

• Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering
• Fluent in German and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What we offer:

Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:

• Company pension scheme
• Hybrid working options (1 day/week)
• Extensive training and development opportunities
• Subsidized gym membership
• Cycle to Work scheme / Jobbike program
• Company events
• Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.

Ready to dive into the world of optics with us? Apply now and let's shape the future together!

This office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.