Product Support Engineer CVI (m/f/d)

Philips International; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading health technology company in Germany is seeking a Product Support Engineer CVI to enhance service readiness for their IntelliSpace Cardiovascular solution. You'll work with cross-functional teams, manage service plans, and provide both remote and on-site support. Ideal candidates have a BSc and 3+ years of experience in IT healthcare and regulated industries. This role includes benefits like 30 days annual leave and training opportunities.

Leistungen

30 days annual leave

Subsidized Germany ticket

Wide range of professional training courses

Employer-funded pension plan

Two paid weeks off for parental leave

Discount on company products

Free drinks and low prices in the canteen

Qualifikationen

• 3+ years experience in the IT healthcare industry.
• 3+ years in medical device or other heavily regulated industries.
• 5+ years leading or participating in cross-functional teams.
• Strong understanding of software support and troubleshooting processes.

Aufgaben

• Represent service needs within the Program Team.
• Coordinate worldwide service plans and activities for product lifecycle.
• Support first installations and field monitoring activities.
• Create and validate service technical documentation.

Kenntnisse

Cross-functional teamwork

Technical problem solving

Customer-centric skills

Strong analytical skills

Fluent in English

Ausbildung

BSc in engineering, computer science, health science or related discipline

Tools

Microsoft technology stack (Windows OS, .Net, SQL Server, Azure)

Jobbeschreibung

Product Support Engineer CVI (m/f/d) page is loaded

Product Support Engineer CVI (m/f/d)

Apply locations Unterschleissheim Hamburg time type Full time posted on Posted Yesterday job requisition id 547467

Job Title

Product Support Engineer CVI (m/f/d)

Job Description

The BIU Cardiology Informatics is looking for a skilled product support engineer. This individual will be part of the Service operation team that is tasked to take up the service readiness responsibility for a product line/s of our IntelliSpace Cardiovascular solution; from design for service, to release, to first installs, to lifecycle management up until end-of-life – within the team.

Your role:

• Represent service needs within the Program Team and Work closely with cross-functional disciplines (i.e.: R&D, Product Management, Supply Chain, Q&R), influencing development and manufacture for serviceability (role within a team responsibility)
• Coordinating and monitoring the World wide service plans and activities with the global service community throughout the life cycle of each product post-commercial release.
• Provide input on service requirements for new product releases.
• Coordinating the Service Readiness Team (SRT) to support First Of a Kind installations and Field monitoring activities for collecting feedback and Business Improvement
• Coordinate for planning and execution of service readiness tasks to deliver according to the project milestones
• Coordinate members of different functions in Service (Training, Field Service, and Technical Support Groups) to ensure successful product introductions
• Creating, reviewing, and validating service technical documentation and customer-related documentation, and tooling
• Collect and prioritize the feedback from service validation and initial deployments with the Program Team
• Collect service training requirements to support assigned Product programs
• Support 3rd party validation, interfaces, documentation, etc. as needed (beyond the deliverables provided by the vendor) as agreed by the commercialization team.
• Shared ownership for processes and improvements within the function
• Provide remote and on-site support in case of escalations
• Communicate technical issues and resolutions to the service team and stakeholders.

Great, if you have the following:

• BSc in engineering, computer science, health science or related discipline preferred

• 3+ years experience in the IT healthcare industry

• 3+ years in medical device or other heavily regulated industry

• 5+ years leading or participating in cross-functional teams

• Prior experience in phase-gate processes like product development or new product introductions

• Lead or participate in programs in a matrix environment, across multiple sites/global regions, and through the entire product lifecycle

• Proactively identify upcoming technical risks, issues, and bottlenecks and resolve issues that cross departmental boundaries.

• Strong understanding of software support, troubleshooting, and escalation processes

• Outstanding technical problem solving skills and a passion to solve hard problems

• Knowledge of the Microsoft technology stack (Windows OS, .Net, SQL Server, Azure cloud)

• Ability to travel internationally (about 10%)

• Knowledge of HL7 and Dicom (troubleshooting) protocols

• Fluent in English, both verbally and in writing; other language skills are of great asset

• Strong analytical and troubleshooting skills

• Strong customer-centric skills

• Results driven

• Strong team player

Philips benefits for you:

• Annual leave: 30 days

• Mobility and devices: subsidized Germany ticket (instead of 58€ only 35,10€), leasing opportunities for private use (bicycles, cars, smartphones,…)

• Philips University & Philips in Balance: Wide range of professional training courses and for personal development & Healthcare

• Philips Pension Fund: Employer-funded pension plan

• “Partnerzeit” – two paid weeks off after your partner has given birth

• Philips MyShop: Discount on Philips products

• Meals: Free drinks and low prices in our canteen and Café Philistro

• Culture: Informal culture, a paid day for voluntary work, various team/cultural activities (on sustainability, diversity, ...), etc.

How We Work Together

We believe that we achieve better results when we work together rather than apart. For our office teams this means to be on-site at least 3 days a week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. With patient safety and Quality as our fundamental premise, we focus on regulatory requirements and quality standards in our daily work. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.