Product Support Engineer

ZipRecruiter; Mainz; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading optical components provider as a Product Support Engineer in Mainz. This office-based role offers dynamic responsibilities, including technical assistance and customer management, in a hybrid work environment, fostering a diverse and inclusive company culture.

Leistungen

Competitive salary and a range of perks

Company pension scheme

Hybrid working options (1 day/week)

Extensive training and development opportunities

Subsidized gym membership

Cycle to Work scheme / Jobbike program

Company events

Qualifikationen

• Fluent in German and English.
• Proficient in MS Office.
• Strong communication and problem-solving skills.

Aufgaben

• Providing technical assistance and product recommendations.
• Handling customer inquiries.
• Collaborating with global teams and supporting marketing initiatives.

Kenntnisse

Communication

Problem Solving

Ausbildung

Bachelor's degree in Science or Engineering

Tools

MS Office

Jobbeschreibung

Job Description

Product Support Engineer - German (f/m/d)

Location: Mainz, Germany

Join the excitement at Edmund Optics, where we contribute to shaping the future with optics, imaging, and photonics. Enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.

At Edmund Optics Europe, we're committed to building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.

We're looking for a Product Support Engineer - German (f/m/d).

As a key member of our customer support team, you'll be the go-to expert for technical assistance in Europe. Your responsibilities include helping customers select the right products, managing accounts, and engaging in projects like writing articles or designing demos. This role is dynamic and impactful.

Essential Functions:

1. Providing technical assistance and product recommendations
2. Handling customer inquiries
3. Collaborating with global teams and supporting marketing initiatives

Qualifications:

• Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics, or Electrical Engineering
• Fluent in German and English
• Proficient with MS Office
• Strong communication and problem-solving skills

What we offer:

• Competitive salary and a range of perks
• Company pension scheme
• Hybrid working options (1 day/week)
• Extensive training and development opportunities
• Subsidized gym membership
• Cycle to Work scheme / Jobbike program
• Company events

Join a passionate, forward-thinking team that knows how to have fun while achieving goals! This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on your preference.

Ready to explore the world of optics with us? Apply now and help us shape the future!