Product Owner (m/f/d) Voicebot

for our team at the locations Berlin, Amsterdam, or Heerenveen to develop the next generation of fintech.

Your key responsibilities will be:

• Define and execute the long-term roadmap for the VoiceBot, ensuring alignment with customer service strategies and business goals.
• Stay updated with industry trends in conversational AI, automation, and natural language processing (NLP) to drive innovation.
• Oversee the design, deployment, and optimization of VoiceBot capabilities to ensure seamless customer interactions.
• Continuously analyze and enhance AI-driven features to improve contextual understanding, intent recognition, and conversational accuracy.
• Act as the primary liaison between business units, IT, customer service, and AI development teams, ensuring that VoiceBot capabilities meet business needs.
• Ensure seamless integration of the VoiceBot with existing communication channels (voice, chat, messaging apps) and backend enterprise systems (e.g., Phoenix, Confluence).
• Implement quality assurance processes, including testing, monitoring, and real-time VoiceBot tuning, to ensure high reliability and accuracy.

What you bring:

• Experience in defining and implementing a long-term vision for AI-driven customer interactions.
• Successfully bridged IT, Operations, and Customer Service teams.
• Hands-on experience with intent recognition, NLP models, and AI-driven dialogue optimization.
• Proven track record in integrating VoiceBots with CRMs, communication tools, and enterprise platforms.
• Ability to identify performance gaps, diagnose system issues, and implement AI-driven solutions.
• Strong ability to translate technical AI concepts into business impact insights.
• Drive AI innovation by leading the development of a cutting-edge VoiceBot platform.
• Shape the future of AI-driven customer service by enhancing self-service automation and omnichannel experiences.
• Work with industry-leading AI technologies, leveraging advanced NLP models and automation capabilities.
• Make a real business impact by improving customer engagement, reducing operational costs, and scaling AI solutions.