Product Owner AI Services (m / f / d)

SIXT Portugal; Rostock; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading mobility service provider is looking for a Product Manager to innovate customer-oriented solutions in Customer Service. You will develop and oversee the Conversational AI roadmap, collaborating with stakeholders at all levels. Ideal candidates possess over 5 years in digital product management and experience with AI platforms like Genesys. Enjoy competitive benefits including hybrid work flexibility, generous vacation, discounts, and a positive workplace atmosphere.

Leistungen

SIXT discounts on rentals and leases

Monthly mobility allowance

Retirement plan contributions

Employee gym access

30 days vacation

Volunteer day each year

Qualifikationen

• 5+ years of experience in digital Product Management in an agile environment.
• Proven experience with chat and voice bots.
• Excellent logical, analytical, and strategic skills.

Aufgaben

• Develop and innovate customer-oriented solutions in Customer Service.
• Drive the Conversational AI roadmap.
• Oversee the entire product lifecycle from requirements to market launch.

Kenntnisse

Digital Product Management

Agile methodologies (Scrum/Kanban)

Conversational AI platforms

Analytical and strategic skills

Multicultural stakeholder management

Tools

Genesys

Jobbeschreibung

Responsibilities

• You will develop innovative, customer-oriented and competitive solutions around the topic of “virtual agent” in the context of Customer Service globally
• You ensure best-in-class agentic customer experience assistance in support of deflection and automation targets
• You drive the Conversational AI roadmap as part of the Customer Service Transformation
• You actively foster innovation by analyzing market trends and evaluating the current tooling landscape, seeking innovation potential in alignment with the overall product strategy
• You oversee the entire product lifecycle from requirements gathering, through conceptualization, development, piloting and supporting the market launch, driving KPI and experimentation framework
• You collaborate closely with stakeholders across all hierarchical levels, from the service agent all the way to C-level

Qualifications

• Experience You have 5+ years of proven experience in digital Product Management (discovery and delivery) in an agile environment (Scrum / Kanban) and scaling product teams
• Tools You have previous experience with chat and voice bots. Ideally experience with a conversational AI platform such as Genesys
• Self-Starter You have excellent logical, analytical and strategic skills, are structured and self-driven
• Passion You overcome challenges with passion and creativity. You are ready to roll up your sleeves and do whatever it takes to help your team build a great product and a successful business
• Result-orientation You set clear goals and metrics, analyze your KPIs on a daily basis and shape strategies to continuously improve your products performance
• Communication You have experience in multicultural stakeholder management, working across time zones, and you are skilled at consensus-building and decision-making with excellent communication skills

Additional Information

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!