Product Manager Refund Service (gn) full-time/part-time (hybrid)

DKV EURO SERVICE GmbH + Co. KG; Ratingen; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

DKV Mobility in Ratingen seeks a Product Manager for Refund Service (gn) full-time or part-time in a hybrid setup. You will shape and expand VAT and Excise Refund products across Europe, collaborate with Sales, Marketing, IT and Operations, and act as the product expert for the German market.

The role blends product management, commercial support, and process optimization, requires SAP experience, strong communication, English and German fluency, and a commercial mindset to drive growth in an

Qualifications

• Degree in Business Administration, Economics, Product Management, Information Technology, Finance, or a comparable field.
• Experience in Product Management, Business Development, Project Management, Financial Services, or a related role.
• Strong commercial mindset; enjoy working closely with sales and customers.
• Fluent German and English.

Responsibilities

• Manage and develop VAT and Excise Refund product portfolio throughout the product lifecycle.
• Identify market trends, customer needs, and regulatory developments and translate them into product improvements and new opportunities.
• Act as product expert and support European sales organizations, with focus on Germany.
• Collaborate with Marketing on product launches, campaigns, positioning, and customer communication.
• Create and maintain sales materials, product documentation, training content, and presentations.
• Organize and deliver product trainings and workshops for internal stakeholders and sales teams.
• Drive product enhancements and process improvements with IT, Operations, and partners.
• Own business requirements and support SAP-related developments.
• Analyze product performance, customer feedback, market developments, and competition; identify growth opportunities.
• Contribute to international projects and digitalisation initiatives.

Skills

Product management

Business development

Project management

Sales collaboration

SAP

Analytical thinking

Communication

Cross-functional teamwork

German & English

Education

Business Administration/Economics/Product Management/IT/Finance

Tools

SAP

Job description

Product Manager Refund Service (gn) full-time/part-time (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

As part of DKV Mobility's international Refund Services team, you help shape and further develop one of Europe's leading VAT and Excise Refund portfolios. Working from our headquarters in Ratingen, you will collaborate with colleagues across Europe and act as a key link between Sales, Marketing, Operations, IT, Finance, and external partners.

This role combines product management, commercial support, process optimization, and technical system expertise. You will contribute to the development of innovative refund solutions, support multiple DKV sales organizations, and ensure our products remain competitive, efficient, and customer focused.

• You manage and further develop our VAT and Excise Refund product portfolio throughout the product lifecycle.
• You identify market trends, customer needs, and regulatory developments and translate them into product improvements and new business opportunities.
• You act as a product expert and support DKV sales organizations across Europe, with a strong focus on the German market.
• You work closely with Marketing on product launches, commercial campaigns, product positioning, and customer communication.
• You create and maintain sales materials, product documentation, training content, and product presentations.
• You organize and deliver product trainings and workshops for internal stakeholders and sales teams.
• You drive the implementation of product enhancements and process improvements in collaboration with IT, Operations, and external partners.
• You take ownership of business requirements and support SAP-related product and process developments.
• You analyze product performance, customer feedback, market developments, and competitor activities to identify growth opportunities.
• You contribute to international projects, digitalisation initiatives, and the continuous optimisation of our refund services.

Contract: Full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models.

What makes you stand out

• You hold a degree in Business Administration, Economics, Product Management, Information Technology, Finance, or a comparable field.
• You have experience in Product Management, Business Development, Project Management, Financial Services, or a related role.
• You have a strong commercial mindset and enjoy working closely with sales and customers.
• You are comfortable translating business needs into technical requirements and have an affinity for digital products and systems.
• Experience with SAP or similar enterprise systems is a strong advantage.
• You combine analytical thinking with a hands‑on and solution‑oriented approach.
• You are an excellent communicator and feel comfortable interacting with stakeholders at different levels of the organisation.
• You enjoy working in an international environment with cross‑functional teams.
• You are proactive, organized, and able to manage multiple priorities simultaneously.
• You are fluent in German and English.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together!#teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified.