Product Manager - (Logistics, Service Automations)

Delivery Hero SE; Berlin; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

27 days holiday

Educational budget

Language courses

Parental support

Udemy Business access

Health checks & gym

Employee share purchase plan

Sabbatical bank

Public transport discount

Life & accident insurance

Company pension

Job summary

Delivery Hero SE in Berlin seeks a Product Manager to own automations for customers, riders and vendors, including refunds and image validation, empowering AI Agents with tools to resolve issues.

You will shape service experiences across markets, drive KPIs, and balance new features with system reliability while collaborating with AI teams to integrate capabilities.

Qualifications

• 4+ years of product management experience in a cross-functional setup.
• Strong problem-solving skills and ability to identify friction points with designers and engineers.
• Proactive requirements gathering with pragmatic domain solutions.
• Strong prioritization with an understanding of technical trade-offs.
• Data-driven with metrics and measurable product improvements.
• Fluent written and verbal English communication.

Responsibilities

• Own automations within the service journey and image validation validators.
• Enable high-performing autonomous AI Agents with your products.
• Balance user experience with protection of the business and reliability.
• Drive product and business metrics; own squad KPIs (automation rate, cost savings, fraud prevention).
• Collaborate with AI Agent squads to deepen AI integration in the user flow.

Skills

Product management

Cross-functional collaboration

Problem solving

Requirements gathering

Prioritization

Data-driven mindset

Communication skills

Fluent English

Education

Background in CS/Math/Engineering/Business/Economics

Tools

SQL

BigQuery

Firebase/GA/Data Studio

Job description

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Test fast. Learn faster. As a Product Manager, you’ll own the automations that help customers, riders and vendors solve their issues, from refunds and missing items to image validation, and give our AI Agents the tools to resolve them. Your work shapes the service experience for millions of users across Delivery Hero’s 60+ markets. The Logistics Service team’s mission is to increase loyalty through amazing service experiences. The Service Action Automations squad automates common issues for customers, riders and vendors, from refunds and missing items to image validation. That gives our AI Agents more tools and lets users self-serve whenever possible. In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail. Own critical automations within our support journey - automations & image validation validators. Enable high-performing, autonomous AI Agents with your products. Balance user experience with protection of the business. We aim to make service effortless while preventing bad actors from exploiting our automation. Drive product and business metrics. You will own and improve squad KPIs, including automation rate, cost savings and fraud prevention. Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime). Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow. Align and influence multiple stakeholders across the organization without direct authority.

Qualifications

• 4+ years of product management experience in a cross-functional setup, with a proven history of delivering results.
• Strong problem-solving skills: you independently identify friction points in the user journey and deliver solutions in close collaboration with designers and engineers.
• Proactive requirements gathering, and the ability to specify pragmatic solutions at domain level.
• Strong prioritization, with a solid grasp of technical trade-offs and opportunity costs.
• A data-driven mindset: you hold yourself accountable for specific user, product and business metrics, with a track record of measurably improving existing products and launching new ones.
• Strong written and verbal communication to influence partners effectively, and fluent English.

Nice to haves

• Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.).
• Experience working with AI/ML-driven products and features.
• Experience utilizing AI to reshape the way of working within their squad
• Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.
• Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service.
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
• Digital Meal Vouchers and Food Vouchers.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Relocation

Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

Diversity & Inclusion

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [e-mail].

You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.