Product Manager Incident Management (m/f/x)

Transparent Hiring; Düsseldorf; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A renowned international retail corporation is seeking a Product Manager specializing in Incident Management for their Düsseldorf office. This full-time role focuses on operational stability and collaboration across departments, offering a hybrid work environment and competitive salary. Candidates should have 3–4+ years of experience in related roles and strong analytical skills.

Leistungen

Flexible working hours

Access to cutting-edge technologies

Ongoing training opportunities

Holiday and Christmas bonuses

Comprehensive onboarding process

Qualifikationen

• 3–4+ years of experience in a similar role.
• Strong analytical and communication skills required.
• Experience with IT ticketing tools, preferably ServiceNow.

Aufgaben

• Act as central point for operational issues.
• Monitor incidents, define improvement strategies.
• Manage stakeholder communications during incidents.

Kenntnisse

Analytical skills

Communication skills

Proactive work style

Collaboration

Tools

ServiceNow

Jobbeschreibung

Our partner, a well-known international retail corporation from Germany, is looking for a Product Manager – Incident Management (m / f / x) . This is a full-time position in the Düsseldorf metropolitan area, Germany (hybrid work environment).

Relocation is not possible. Only candidates with a valid German work permit will be considered.

About the Company

Join a renowned market leader in their sector, celebrated for pioneering innovations and setting exceptional standards. Their vibrant work environment fosters professional growth and values individual contributions.

• Innovative Practices : Recognized for cutting-edge approaches and high standards
• Vibrant Work Culture : Join a dynamic team committed to innovation and continuous improvement
• Collaborative Environment : Foster creativity and idea-sharing within a supportive team

Tasks

• Act as the central point of contact for operational issues related to your product, collaborating closely with national departments and stakeholders
• Monitor incidents and problems affecting your product and define strategies to improve long-term stability and performance
• Work with Feature teams to ensure rapid resolution of operational malfunctions and incidents
• Manage communications with stakeholders, especially in the event of major incidents
• Roll out new product versions to national business units and ensure smooth operational transition
• Ensure compliance with service level agreements (SLAs) and produce regular reports
• Proactively contribute ideas to improve monitoring, incident response, and product robustness

Requirements

• 3–4+ years of professional experience in a similar role (e.g., Product Manager, Incident Manager, Problem Manager, 3rd Level Support, or Support Engineer) within an agile environment
• Strong analytical and communication skills, with an agile mindset and proactive work style
• Ability to collaborate effectively across teams and drive incident resolution independently
• Experience with IT ticketing tools such as ServiceNow
• Fluent in English (spoken and written); German is a plusNice-to-have knowledge of ITIL and IT service management methodologies
• Flexible working hours and hybrid working regime (2–3 days in the office)
• Necessary equipment
• Access to cutting-edge technologies
• Competitive salary with holiday and Christmas bonuses
• Opportunities for ongoing training and professional development
• Comprehensive onboarding process with a buddy system for support

If you are interested in joining the team as a Product Manager – Incident Management (m / f / x) , do not hesitate to apply for the job and send us your CV.

Transparent Hiring is an IT recruiting and relocation company specializing in hiring IT talents for German companies and relocating them to Germany. We work with large established German enterprises as well as young and dynamic start-ups, hiring for a wide variety of tech roles.