Product Manager in B2B AI Startup

VENMATE; Berlin; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading AI startup in Berlin is seeking a Senior Product Manager to drive their Customer Success platform. You will lead product discovery and strategy, focusing on AI-driven automation and enhancing customer outcomes. The ideal candidate has over 3 years of experience in product management, especially within B2B SaaS, and a strong analytical background. This role offers the opportunity for ownership and autonomy in shaping product direction in a flexible work environment.

Leistungen

High-impact role

Ownership & Autonomy

Flexible work environment

Regular off-sites & team activities

Founders exposure

Qualifikationen

• Minimum of 3 years of product management experience in B2B SaaS.
• Strong understanding of Customer Success methodologies and metrics.
• Proven experience managing multiple internal stakeholders.

Aufgaben

• Lead product discovery initiatives to uncover customer success pain points.
• Align product development with strategic pillars.
• Drive roadmap for AI-powered feature development.

Kenntnisse

Time Management

Data Analytics

Strategic thinking

Communication

Ausbildung

3+ years in product management

Experience with B2B SaaS or AI-driven platforms

Tools

Figma

CRM platforms (HubSpot, Salesforce)

Jobbeschreibung

As a Senior Product Manager at VENMATE, you will drive the evolution of our AI-driven Customer Success platform, transforming how B2B businesses manage and optimize their customers' success. You will lead product discovery and strategy for our CS Co-Pilot, working at the intersection of artificial intelligence, customer data unification, and strategic success management. This role demands deep product thinking, technical acumen, and a passion for turning complex customer data into actionable insights that drive business growth.

Tasks

1. Product Discovery & Strategy: Lead comprehensive product discovery initiatives to uncover customer success teams' pain points, workflow inefficiencies, and opportunities for AI-driven automation within our multi-tenant SaaS architecture.
2. Strategic Roadmap Planning: Align product development with VENMATE's strategic pillars (Guiding AI-Powered, Holistic, Collaborative, Simple) while balancing customer needs, technical feasibility, and business objectives.
3. AI-Powered Feature Development: Drive the roadmap for our CS Co-Pilot, defining how AI can proactively surface insights, predict customer health, and recommend strategic actions to maximize customer lifetime value.
4. Customer-Centric Innovation: Conduct deep user research with Customer Success Managers and leadership teams to understand their strategic challenges and translate insights into platform capabilities that drive measurable customer outcomes.
5. Data-Driven Decision Making: Analyze qualitative feedback and quantitative platform metrics to validate hypotheses, measure feature impact, and continuously optimize the customer success workflow experience.
6. Hypothesis Testing & Experimentation: Design and execute rapid experiments to validate AI model effectiveness, user adoption patterns, and feature value propositions across diverse B2B customer segments.
7. Product Team Orchestration: Partner closely with our Engineering team to co-create solutions that are technically feasible, user-friendly, and aligned with business goals. Oversee the product lifecycle from ideation to delivery and iteration, ensuring high-quality execution and continuous improvement.

Requirements

• Minimum of 3 years of product management experience, preferably in B2B SaaS Customer Success tools or AI-driven platforms
• Experience in UI/UX principles and user-centered design; ability to collaborate with design teams on intuitive workflows and interfaces
• Proficient in design tools such as Figma or similar, and comfortable working closely with designers to iterate on user experience
• Strong understanding of Customer Success methodologies and metrics (NPS, churn, expansion revenue) and the B2B customer lifecycle
• Experience with AI/ML product development, including familiarity with data pipelines, model training, and sentiment/intelligence modeling
• Proven track record in product discovery techniques such as jobs-to-be-done framework, customer journey mapping, and rapid prototyping
• Strong analytical skills with experience in qualitative user research and quantitative data analysis
• Excellent facilitation and communication skills, with the ability to translate complex technical concepts to diverse stakeholders
• Demonstrated ability to own product outcomes and drive measurable impact such as adoption, retention, and customer expansion
• Proven experience managing multiple internal stakeholders (e.g., Sales, Success, Marketing), aligning priorities, and leading cross-functional initiatives
• Familiarity with CRMs and Customer Success platforms (HubSpot, Salesforce, Gainsight) and integration ecosystems is a strong plus
• Languages: English (business fluent); German is a plus

Benefits

• High-impact role: in a fast-growing AI startup reshaping the future of Customer Success
• Ownership & Autonomy: to drive your own domain with a direct influence on product direction and outcomes
• Collaborative, mission-driven team with strong values around transparency, growth, and user obsession
• Flexible work environment: remote-first culture
• Regular off-sites & team activities: in exciting locations
• Founders exposure: by working closely with the founding team to drive VENMATE's success

Our Culture

At VENMATE, we value curiosity, ownership, and clarity. We work fast but with purpose, challenge each other with empathy, and build for impact. We are here to empower Customer Success teams to become strategic growth drivers, and we expect the same level of ambition from our team.

Key Skills

Time Management, Data Analytics, Analytical, Agile, Requirement Gathering, Strategic thinking, Visio, Communication, Problem Solving, Market Research, UML, Cross-Functional Teams

Employment Type: Full Time

Experience: 3+ years

Vacancy: 1