Product Manager, Conversational AI for Customer Service (f/m/d)

AUTO1 Group; Berlin; Hybrid; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

AUTO1 Group seeks a Product Manager for its Customer Service Automation team in Berlin. This role focuses on leading the international deployment of AI voice bots, optimizing customer service efficiency, and integrating AI solutions. Join Europe's leading digital automotive platform while enjoying a flexible work-life balance and an educational budget for personal growth.

Leistungen

Flexible home office options

Educational budget for personal growth

Company events and team activities

Qualifikationen

• Proven experience in product management focused on conversational AI.
• Strong understanding of telephony services like Twilio.
• Excellent communication and analytical skills.

Aufgaben

• Lead the roll-out of AI voice bot to enhance customer service.
• Optimize and scale AI chatbot deployment across markets.
• Develop a roadmap for conversational AI products.

Kenntnisse

Product Management

Conversational AI

Telephony Services

Agile Methodology

Analytical Skills

Jobbeschreibung

Company Description

Our Tech department is the driving force behind one of the most successful start-ups in Europe since 2012. Based in Berlin, we have an innovative and driven team that is using cutting-edge technologies to redefine the used car market.

As a Product Manager, you will join our Customer Service Automation team, take full ownership of new features and integrations, and deliver measurable business impact. You will work closely with our agile development teams, stakeholders, and business partners across Europe to deploy state-of-the-art technology and bring the industry to a new level. A key focus area of this position will be to leverage conversational AI to do more with less to increase the efficiency of our customer service operations and optimize conversion throughout the customer journey.

AUTO1 Group is Europe's leading digital automotive platform. We revolutionize the used car market with our well-known brands Autohero, wirkaufendeinauto.de, and AUTO1.com.

Job Description

• Lead the international roll-out and continuous improvement of our AI voice bot to significantly enhance customer service efficiency and quality.
• Scale and optimize our AI chatbot, ensuring its successful deployment across international markets.
• Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
• Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
• Monitor and analyze performance metrics to drive data-driven improvements and innovations.
• Stay current with industry trends and advancements in conversational AI and telephony services

Qualifications

• Proven experience in product management, specifically in conversational AI or related fields.
• Strong understanding of telephony services, with experience in solutions like Twilio for building call flows with multiple queues.
• Solid understanding and/or experience with Large Language Model (LLM) applications for conversational AI.
• Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
• Ability to work effectively with cross-functional teams in an agile environment.
• Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
• Experience in international product roll-outs and managing diverse stakeholder expectations.

Additional Information

• Your life-work balance and home office are part of our culture, you can work from home up to 5 days a week, regular days in the office are encouraged.
• Be part of Europe's leading digital automotive platform!
• Educational budget for your personal growth.
• Team and company events like International Nights, Company Party and more.
• More than 100 different nationalities make up for a truly international and diverse working environment.

Contact

Marija Dimitrova

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

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