Process Manager Lead-to-Order (gn) full-time/part-time (hybrid)

DKV Mobility; Ratingen; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company health management

Parent-child offices

Jobrad eBike leasing

Job summary

DKV Mobility, a leading European B2B platform for on-the-road payment solutions, seeks a Process Manager Lead-to-Order to oversee and optimize the entire Lead-to-Order funnel. You will ensure reliable lead routing, qualification, and conversion, driving data-driven improvements across sales processes in a cross-functional environment.

With a 60/40 hybrid model and modern offices in Ratingen, you will collaborate with Sales, Marketing and Operations to optimize transitions and funnel governance

Qualifications

• Experience managing and optimizing Lead-to-Order or Sales Funnel processes.
• Proven ability to drive data-driven improvements to funnel performance.
• Familiarity with CRM systems and digital platforms to map and optimize processes.

Responsibilities

• Manage Lead-to-Order process in daily operations, ensuring lead gen, routing, qualification and funnel transitions work per rules.
• Monitor funnel KPIs (Lead Qualification Rate, Conversion Rates, Cycle Times) and derive actions to improve outcomes.
• Analyze funnel drop-offs, delays, and inconsistencies; identify root causes and implement corrective measures.
• Own end-to-end optimization initiatives from problem definition to implementation and impact measurement.
• Ensure lead routing, assignment rules, and qualification criteria are consistently applied.
• Collaborate with Sales, Marketing, and Operations to optimize lead handovers and first responses.
• Translate requirements into CRM/process enhancements and drive adoption.
• Embed new designs and optimizations into day-to-day operations and measure impact.

Skills

Lead-to-Order optimization

KPI optimization

CRM systems

Cross-functional collaboration

Process optimization

Data-driven improvements

Tools

CRM systems

Job description

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.

As part of our team, you will take on the following responsibilities:

As Process Manager Lead-to-Order, you are responsible for the operational management and continuous optimization of key system-supported processes across the entire Lead-to-Order funnel – from lead generation and routing through qualification and first contact to opportunity handling, quotation, and conversion. You ensure that processes run reliably, efficiently, and consistently in day-to-day operations, identify optimization opportunities throughout the funnel, and independently drive impactful improvement initiatives.

• You manage the Lead-to-Order process in daily operations and ensure that lead generation and routing, lead qualification, and funnel transitions function reliably and according to defined business rules.
• You monitor performance across key funnel stages (e.g., Lead Qualification Rate, Conversion Rates, Cycle Times) and derive targeted actions to improve outcomes.
• You analyze process drop-offs, delays, and inconsistencies throughout the funnel, identify root causes, and independently implement corrective measures.
• You own end-to-end optimization initiatives within the Lead-to-Order process – from problem definition and solution design to successful implementation and impact measurement.
• You ensure that defined lead routing logics, assignment rules, and qualification criteria are correctly implemented and consistently applied in practice.
• You collaborate closely with Sales, Marketing, and Operations to optimize lead handovers, first-response processes, and opportunity handling across clearly defined transition points.
• You translate operational requirements into concrete workflow, CRM, and process enhancements and drive their implementation through to effective operational adoption.
• You ensure that new process designs and optimization measures are successfully embedded into day-to-day operations and deliver measurable business impact.
• You act as the central point of contact for operational questions related to lead management, funnel governance, and process execution within your area of responsibility.

What makes you stand out

• You have experience managing and optimizing Lead-to-Order or Sales Funnel processes, ideally within a Commercial Excellence environment.
• You bring strong expertise in funnel management and KPI optimization (e.g., lead routing, qualification logic, conversion rates) and can derive and implement data-driven improvements.
• You have a proven track record of independently driving optimization initiatives from concept to implementation, delivering measurable business impact.
• You have experience working with CRM systems and digital platforms and understand how process logic can be mapped, managed, and optimized within system environments.
• You work in a structured and pragmatic way, turning complex processes into scalable and operationally effective solutions.
• You are confident in driving process adherence and implementing process logic, even when facing resistance in day-to-day operations.
• You thrive in cross-functional environments and can pragmatically align diverse stakeholder requirements across the funnel.
• Fluent English is essential; additional languages are a strong asset in our international environment. By nature, this role operates across functions, regions, and stakeholder groups.
• You are a team player with high standards for quality and impact. You challenge the status quo, think in solutions, and see continuous improvement as part of your mindset rather than just an annual objective.

Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We've Been Growing For About 90 Years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

If you still have open questions then please contact Cristina Moraru via [e-mail].