Process Manager (all genders)

Zalando; Erfurt; Hybrid; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company that is redefining the fashion e-commerce landscape. This role invites innovative thinkers to take ownership of projects aimed at enhancing team processes and customer satisfaction. With a hybrid work model and numerous employee benefits, including discounts on fashion products and professional development opportunities, this position offers a unique chance to contribute to an inclusive and dynamic environment. If you are passionate about making a difference and thrive in a collaborative setting, this is the perfect opportunity for you.

Leistungen

Employee shares program

40% discount on fashion products

Two paid volunteering days per year

Hybrid work model

Work from abroad for up to 30 days

27 vacation days for full-time employees

Relocation assistance

Family support services

Health and wellbeing programs

Professional development opportunities

Qualifikationen

• Attention to detail with a focus on standardization and thorough documentation.
• Ability to identify problems caused by process changes.

Aufgaben

• Own tasks and projects to improve processes across the team.
• Develop tailored solutions to resolve customer issues.

Kenntnisse

Process Improvement

Statistical Analysis

Problem-Solving

Communication Skills

Jobbeschreibung

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce — one that is inclusive by design. We assess candidates solely based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. Please exclude your picture, age, and marital status from your CV, as these are not relevant.

We aim to provide a great candidate experience. Feel free to inform us of any accommodations you may need so we can support you throughout the hiring process.

Learn more about our do.BETTER - our diversity & inclusion strategy.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Own tasks and projects, such as improving processes across a team and influencing team development towards the department’s strategic goals.
• Develop tailored solutions with business owners to resolve customer issues.
• Think innovatively to address changing challenges and initiate new projects independently.
• Define the problem space autonomously.
• Apply basic statistical methods to analyze data, demonstrate problems, and measure success.
• Validate solutions with stakeholders early and throughout the project lifecycle to ensure alignment with business needs.

WE’D LOVE TO MEET YOU IF

• You pay close attention to process details and aim for excellent output, emphasizing standardization and thorough documentation.
• You can identify problems caused by process changes and break down issues into clear action items.
• You are comfortable presenting results to teams, communicating insights clearly and concisely.
• You contribute positively to the team by staying informed on best practices and developments across departments.

OUR OFFER

Zalando offers a range of benefits. Ask your Talent Acquisition Partner for more details.

• Employee shares program
• 40% discount on fashion and beauty products sold by Zalando, 30% off Lounge by Zalando, plus discounts from external partners
• Two paid volunteering days per year
• Hybrid work model with up to 60% remote work per week, flexible per team
• Work from abroad for up to 30 days annually
• Starting with 27 vacation days for full-time employees
• Relocation assistance (subject to prior agreement)
• Family support services, including counseling
• Health and wellbeing programs (including Wellhub)
• Mental health support and coaching
• Professional development through training platforms and biannual reviews