Process Improvement Specialist - Engagement and Communications, EUSC Process Excellence

Process Improvement Specialist - Engagement and Communications, EUSC Process Excellence

Sector: Marketing, Advertising and PR, Project and Program Management

Role: Specialist

Contract Type: Permanent

Hours: Full Time

DESCRIPTION
This role can be based in one of our EU offices across the UK, Spain, or Germany.

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Sort Center operations? Do you want to work in a large-scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for engagement, communications, and innovating?

The EU Sort Center (EUSC) Process Excellence team is seeking a highly skilled and motivated member as a Process Expert- Visuals and Engagement to help develop a world-class middle mile process that delivers goods on time at the best cost. This position will support Amazon transportation and drive operational excellence and project management across the entire EUSC network. A successful candidate will have experience managing large and complex projects and bias for action needed in a startup environment.

The role requires approximately 15% travel within EU.

Key job responsibilities

1. Design and roll out standardized site entrance modules across ATS to align to the six tenets of Safety, People, Customer, Innovation, Sustainability, and Community. This will involve designing the 'look and feel' of the site entrance and providing all the resources for roll out.
2. Work with Operations Internal Communications (OIC) team to educate operational associates and senior leadership on the vision, mission, and overall standardization effort by providing the site resources in the form of Start of Shift briefs, announcements, and engagement corner materials. Partner with OIC to measure the impact on communications and identify opportunities to improve.
3. Integrate communication and engagement standard work activities into the correct under the roof standard work role.
4. Launch and manage a standardization engagement and communication program, EU ATS All-STAR 'Standardization To Achieve Results'. This will involve planning engagement activities across the EU ATS network to promote the standardization program.
5. Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.

About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea, and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

BASIC QUALIFICATIONS

1. A degree in business, communications, marketing, or similar field
2. Relevant experience working in communications projects, project management, or management consulting role
3. Relevant experience in project management or management consulting including handling multiple ongoing projects
4. Relevant experience of communicating with a wide range of stakeholders
5. Fluency in English

PREFERRED QUALIFICATIONS

1. Experience in digital marketing and branding
2. Experience leading large scale communications events and programs

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.