Process Executive - German

Infosys BPM; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

A leading digital services firm is seeking a well-organized student for the IT service desk to assist employees of DAX-listed companies with technical issues. Responsibilities include managing inquiries via various communication channels and ensuring problem resolution. Join a relaxed team atmosphere with international training opportunities in a modern office.

Leistungen

Access to international training database

Relaxed team atmosphere

Opportunity to make international contacts

Modern, well-connected office

Qualifikationen

• Fluent in German and good English skills required.
• Properly enrolled student focusing on IT.
• Desirable initial experience in tech support.

Aufgaben

• Assist employees of DAX-listed companies with hardware/software issues via email, phone, chat, or ticketing.
• Receive and solve fault reports independently after training.
• Forward unsolvable issues to the next support level.

Kenntnisse

Fluent in German

Good English skills

Motivation for IT service desk

Ausbildung

Properly enrolled student

Tools

Remote support tools

Jobbeschreibung

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same : Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

What does your future job look like?

• You are the helping hand for employees of well-known DAX-listed companies in case of problems in the hardware and software by e-mail, telephone, chat or ticketing
• You receive fault reports and inquiries and solve them independently (of course after extensive training and always with access to guidelines)
• If you can't solve the problem, you can forward it to the next support level

What should you bring with you?

• Properly enrolled student
• Fluent in German and good English skills
• Motivation for a career in the IT service desk
• Desirable : Initial experience in the service desk / tech support process with remote support for laptops / desktops / LAN problems / application support / small forms etc.

What can you expect from us?

• Use of the international training database, which always has the latest training courses available
• Relaxed team atmosphere
• Opportunity to make international contacts
• Modern, very well connected office