Print/Mail/Scan Production Associate

Xerox; Bayreuth; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A global workplace technology leader in Bayreuth is looking for a Service Delivery Associate to provide on-site customer solutions, including mailroom services and document operations. The ideal candidate will have strong interpersonal skills, knowledge of Microsoft Office, and a High School Diploma. This position includes operational tasks and customer interactions, adhering to service excellence standards.

Qualifikationen

• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

Aufgaben

• Operate office and production equipment and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution.
• Support document preparation, printing, and finishing tasks.
• Ensure compliance with Service Level Agreements and escalate issues.

Kenntnisse

Strong interpersonal and communication skills

Ability to multitask and manage priorities

Functional knowledge of Microsoft Office

High attention to detail

Ability to work independently

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

General Information

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City Bayreuth State/Province Bavaria Country Germany Department DELIVERY_ACCOUNT_OPERATIONS Date Thursday, July 31, 2025 Working time Full-time Ref# 20036099 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Purpose:

The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

Primary Responsibilities:

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications:

• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of Microsoft Office (Word, Excel, Outlook).
• High attention to detail and organization.
• Ability to work independently and problem-solve operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience:

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.
• Training on Xerox systems and equipment will be provided.

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