Principal Product Manager, Technical, Amazon Aurora Customer Success

ENGINEERINGUK; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a world-class service team at a leading technology company, where you'll manage customer success for innovative database solutions. This role involves working closely with major clients, resolving issues, and driving product engagement. Ideal candidates will have a strong background in relational databases and a passion for customer satisfaction. You'll collaborate with talented engineers and product managers, enhancing your skills in a dynamic environment. If you're ready to take your career to the next level and make a significant impact, this is the opportunity for you!

Qualifikationen

• Several years of experience in software or network development.
• Experience in delivering large-scale SaaS, PaaS, or LaaS products.

Aufgaben

• Support Aurora and RDS Open Source engineering and product operations.
• Engage with customers and internal partners to resolve issues.

Kenntnisse

Relational Database Management

Technical Consulting

Customer Management

Networking

Distributed Architecture

Communication Skills

Ausbildung

MBA or equivalent experience

Tools

PostgreSQL

MySQL

MariaDB

Jobbeschreibung

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Sector: Customer Services, Project and Program Management
Role: Manager
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

This is an exciting opportunity to join the world-class service team at Amazon Web Services! Come work with some of the best and brightest engineers and product managers while also developing your skills and furthering your career within one of the most innovative technology companies anywhere.

Amazon Aurora and RDS Open Source is looking for a Customer Success Product Manager, who possesses a unique balance of technical knowledge, business acumen, and interpersonal skill. We are looking for a motivated technologist that specializes in relational database systems and is excited to work with some of the largest and most advanced customers of Aurora. Ideal candidates have a strong background in PostgreSQL, MySQL, MariaDB, and/or other relational database technologies, technical consulting, solutions architect, and customer management or similar roles.

Amazon Aurora is a MySQL and PostgreSQL-compatible, relational database engine that combines the speed and availability of high-end commercial databases with the simplicity and cost-effectiveness of open-source databases. Aurora also manages all the work needed to set up, operate, and scale a database, from provisioning capacity and installing software to monitoring and backing up the cluster, to applying patches and upgrades. By automating these labor-intensive tasks, Amazon Aurora enables customers to spend their time focusing on their data and business insights, rather than on procuring and managing infrastructure.

Key Job Responsibilities:
In this role, you will support Aurora and RDS Open Source engineering, product, and operations. This will include working directly with some of our largest and most important customers to resolve issues and work closely with business and support teams. You will prioritize operational issues, guide escalations within the Aurora/RDS OSS team, engage deeply with senior product leadership, and drive communications and engagement with customers and our internal business partners. The perfect candidate will have excellent communication skills, customer obsession, deep experience working with relational database technologies, preferably in large-scale, distributed environments; and be very comfortable with networking and distributed architecture topics. You will have enthusiasm for digging deep and a flair for sharp technical communication, prioritization, and organization.

BASIC QUALIFICATIONS:
- Several years of technical (software development, network development, IT, other related) experience
- Experience delivering large-scale SaaS, PaaS, or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
- Several years of experience working with relational databases, preferably MySQL or PostgreSQL.

PREFERRED QUALIFICATIONS:
- 10+ years of relational database experience
- MBA qualified or equivalent experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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