Principal Customer Success Manager Strategic Accounts Italian or Spanish

HubSpot; Berlin; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Join a dynamic and innovative company that is reshaping the hospitality industry. This role offers the chance to drive community engagement and business performance while working remotely or from the Berlin office. You will lead initiatives that empower hosts and enhance travel experiences across Germany. With a focus on collaboration and growth, you'll be part of a mission-driven team that values creativity and strategic thinking. If you are passionate about community building and have a strong background in business operations, this is your opportunity to make a significant impact in the world of travel.

Leistungen

Remote Work Flexibility

Monthly Team Meetups

Travel Expenses Covered

Qualifikationen

• 5–10 years of experience in business operations, project management, or sales.
• Marketplace platform experience is highly valued.

Aufgaben

• Drive business performance by analyzing performance data and managing growth.
• Lead community engagement through webinars and meetups.
• Develop the marketplace by identifying underserved regions.

Kenntnisse

Business Operations

Project Management

Sales

Analytical Thinking

Stakeholder Management

Communication Skills

Creative Problem-Solving

Jobbeschreibung

Are you driven by community building, marketplace innovation, and the power of travel to bring people together? Join a globally recognized platform that is redefining the world of hospitality—where connection, entrepreneurship, and belonging are at the heart of everything they do.

Our client is a mission-led, tech-enabled company focused on empowering people to host and experience travel like never before. With a spirit of constant innovation and a strong sense of purpose, they are expanding their host service offerings to unlock the next generation of hospitality solutions. This is your opportunity to lead a high-impact initiative, guiding experienced Hosts, managing a fast-growing community, and shaping strategic programs across Germany.

What You'll Be Doing

1. Drive Business Performance

Review and analyze weekly / monthly / quarterly performance data

Track and manage the growth of 500+ cohosts in Germany

Identify key business opportunities and lead initiatives to scale impact

Unlock and manage local budgets for marketing and recruitment

2. Lead Community Engagement

Build trust and engagement among Hosts and Cohosts

Organize regular webinars and in-person community meetups in major cities

Share regulatory updates and platform best practices

Represent the platform at community and industry events

Travel quarterly across Germany to strengthen host relationships

3. Develop the Marketplace

Identify underserved regions and deploy cohosting coverage

Collaborate with global teams on recruitment and onboarding strategies

Monitor supply and demand to ensure a healthy, scalable hosting network

What We're Looking For

Experience : 5–10 years in business operations, project management or sales

Industry Know-How : Marketplace platform experience is highly valued

Skills & Mindset :

Analytical thinker who thrives in a target-driven environment

Strong project and stakeholder management skills

Excellent verbal and written communication

Capable of working independently in a fast-paced, dynamic setting

Creative problem-solver with an entrepreneurial spirit

Languages : Fluent in English, German is a plus

Location : Ideally Berlin-based or remote with willingness to visit Berlin monthly (travel covered)

Why This Role?

Impact : Play a key role in transforming how people host and travel across Germany

Flexibility : Work remotely or from the Berlin office—with monthly team meetups

Innovation : Join a values-driven company with a bold, forward-thinking culture

Collaboration : Partner with teams across Europe and North America

Growth : Contribute to fast-scaling programs with high visibility and real influence

Ready to build community, drive strategy, and shape the future of hospitality?

Apply now and join a team that’s changing how the world travels—one Host at a time.