Principal Consultant Customer Experience (W/M/D)

Minacs; Deutschland; Remote; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

A leading company, Minacs, is seeking a Principal Consultant Customer Experience to lead transformation projects and enhance customer relationships. This role requires significant experience in consulting, strong skills in relationship management, and a proactive approach to team leadership.

Qualifikationen

• 7+ years of experience in management/strategy consulting.
• Proficient in English and German.
• Experience in team management and talent development.

Aufgaben

• Lead customer transformation projects for clients.
• Manage and nurture client relationships.
• Support the recruitment, management, and skill development of consultants.

Kenntnisse

Customer experience strategies

Consulting

Relationship building

Jobbeschreibung

Principal Consultant Customer Experience (W/M/D)

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Job Title: Principal Consultant Customer Experience (W/M/D)

Job Description:

We're Concentrix, the global technology and services leader powering the world’s best brands. We are solution-focused, tech-powered, and intelligence-fueled, leveraging data, insights, industry expertise, and advanced technology to transform customer experiences. Our team integrates digital engineering, creativity, and human behavior understanding to unlock value through tech-powered experiences. We deliver strategic consulting, design, advisory services, market research, and analytics to improve client outcomes and value.

Our professionals are dedicated to ensuring exceptional relationships and have received awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” Join us to be part of this journey towards greater opportunities and brighter futures.

Responsibilities

• Lead customer transformation projects for clients.
• Oversee and ensure the delivery of consulting activities with clients.
• Manage and nurture client relationships to build loyalty and expand the customer portfolio.
• Manage projects such as:
• Customer strategy definition and redesign
• Optimization of omnichannel customer journeys
• Automation of relational systems
• Support for new relational channels (chat, video, bots)
• Outsourcing strategy development
• Transformation program design and execution
• Operational model optimization
• Commercial acquisition system redesign and Voice of the Customer implementation

Business Development

• Identify targets, conduct exploratory meetings, draft proposals, and develop the customer portfolio.
• Enhance the firm's notoriety through speaking engagements, thought leadership, and industry participation.

Team Development

• Support the recruitment, management, and skill development of consultants.

Your Profile

• 7+ years of experience in management/strategy consulting, Global System Integrator, or Big 4 firms.
• Proficient in English and German.
• Experience in customer experience strategies and operations.
• Experience and networks beyond DACH are beneficial.
• Autonomy, boldness, and entrepreneurial spirit.
• Team-oriented with strong relationship-building skills at CxO level.
• Experience in team management and talent development.
• Willingness to travel within the EMEA region.

Location: DEU, Work-at-Home

Language Requirements: English and German

Time Type: Full time

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