Principal BPO Solution Architect (f/m/d) DACH

NTT DATA, Inc.; Frankfurt; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive salary

Job summary

A leading technology and business services company is seeking a Principal BPO Solution Architect (f/m/d) for a remote position with up to 40% travel in the DACH region. This senior role involves leading the design of AI-driven business process solutions, collaborating closely with stakeholders, and accessing support from global solution teams. Candidates should have significant experience in solution architecture and a strong understanding of digital transformation within BPO/BPS, along with excellent communication skills in both German and English.

Qualifications

• Experience designing AI-enabled BPaaS and agentic platforms.
• Strong background in BPO/BPS architecture and digital transformation.
• Presales experience of multi-million deals (e.g., $5–$25M).
• Excellent client-facing communication and executive storytelling.
• Fluency in German and English, written and spoken.

Responsibilities

• Lead design of AI-powered business process solutions.
• Architect solutions for client workflows such as claims and lending.
• Collaborate with sales and solution teams globally.
• Define data and process models with cross-functional teams.
• Drive roadmap alignment and win deals with Sales teams.

Skills

Solution Architecture

Digital transformation

Presale experience

Industry knowledge (BFSI, Insurance, Retail)

Designing automation workflows

Client-facing communication

AI/ML concepts familiarity

German language skills

English language skills

Job description

Location: Frankfurt, HE, DE

Company: NTT DATA Services

Competitive salary | Germany: Remote + travel to clients (up to 40%)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for a Principal BPO Solution Architect (f/m/d) DACH remote (+ travel to clients, up to 40%) for our growing team in Germany and the wider DACH region.

Overview

In this Senior role, you will lead the design of end-to-end business process solutions powered by AI agents and decision-support platforms and will act as the bridge between client stakeholders, product teams and engineers. Furthermore, you will map current-state operations and co-create the future-state AI-native architecture - helping to solution new deals as part of our growth agenda for BPO/BPS within NTT DATA.

Key Responsibilities

• Understand client workflows (e.g.claims, lending, KYC) and pain points
• Architect AI-native solutions leveraging modular agentic platforms
• Define data and process models in collaboration with ontology and ML teams
• Drive roadmap alignment between domain priorities and tech capabilities
• Present solutions to C-level stakeholders and drive adoption
• Work closely together with the Sales team in Germany and Solution team members globally to solution deals

Required Skills

• Multiple years of experience in Solution Architecture, specifically within BPO/BPS
• Strong understanding of digital transformation and BPO/BPS
• Presale experience of solutioning deals (size of $5 Million to $25 Million) from start to finish
• Industry knowledge in BFSI, Insurance or Retail
• Experience in designing automation workflows or BPaaS models
• Excellent client-facing communication and executive storytelling skills
• Familiarity with AI/ML concepts, even if not hands-on
• Excellent German and English language skills, both spoken and written

Travel

In this role, you will be required to travel up to 40% within the DACH region.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.