Principal Account Manager

Mat Vin; Berlin; Hybrid; EUR 110.000 - 125.000; Vollzeit

Benefits dieser Stelle

Salary range

Pension

Urban Sports

Vacation days

Team meals

Hybrid work

Zusammenfassung

Via is seeking a Principal Account Manager in Berlin to own a strategic portfolio with DACH partners. You’ll manage executive relationships, drive renewals and expansions, and translate partner needs into concrete service improvements using Via’s platform—on-demand, paratransit, Citymapper, and more.

You will bring 7+ years in client-facing roles, be data-driven, and fluency in German (C2) with English proficiency.

Qualifikationen

• 7+ years in client-facing roles in tech or consulting.
• Strong negotiation and renewal experience.
• Proven ability to manage strategic portfolios.

Aufgaben

• Own the success of transportation systems across partner cities and act as the primary contact for executives.
• Drive revenue growth through renewals, expansions, and upsells with senior stakeholders.
• Translate client needs into service improvements using Via platform tools to strengthen value.
• Analyze service data to inform strategic decisions and improve quality and growth.
• Advocate for partners across teams to expand product scope and impact.

Kenntnisse

Client-facing experience

German fluency (C2)

English proficiency

Data-driven

Strategic sales

Jobbeschreibung

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Principal Account Managerat Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a real impact for those who depend on public transit every day.

What You’ll Do:

• Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
• Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
• Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand , paratransit , Citymapper , and more – to make the case for better transit
• Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services

Who You Are:

• 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• Fluency in German (C2 or native-level) and English is required; additional languages are a plus

What We Offer:

• Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package
• Company pension scheme (bAV) with a 20% employer contribution
• Urban Sports Club membership
• 30 vacation days a year
• Weekly team lunch and breakfast
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte

There has never been a more exciting time to be on the cutting edge of public mobility.

Ready to join the ride?