Principal Account Manager

Remix; Berlin; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Equity

Hybrid work

Urban Sports Club membership

Company pension scheme (bAV)

30 vacation days

Zusammenfassung

Via is seeking a senior client partner to own the success of transportation systems across partner cities, serving as the primary contact for executive city and agency leadership. You will drive renewals and upsells through high-level negotiations and act as a trusted advisor to translate needs into platform improvements.

You will analyze performance data to guide strategic decisions, collaborate cross-functionally to expand product capabilities, and thrive in a fast-paced, entrepreneurial

Qualifikationen

• 7+ years in a client-facing role (consulting, customer success, or a high-growth tech company).
• Empathetic team player who elevates those around them and treats success as a team effort.
• Quantitatively inclined and data-savvy; use data to drive decisions and influence others.
• Entrepreneurial relationship builder who can navigate complex, political situations to deepen trust.
• Self-starter who thrives in fast-paced environments and helps shape workflows.
• Fluency in German (C2 or native) and English is required; additional languages are a plus.

Aufgaben

• Own the success of transportation systems across partner cities, serving as the primary point of contact for executive city and agency leadership.
• Drive revenue growth across your portfolio: renewals, expansions, and upsells through negotiations with senior stakeholders.
• Act as a trusted advisor to partners, translating needs into service improvements using Via's platform.
• Analyze service performance data daily, weekly, and long-term to inform strategic decisions and improve quality.
• Advocate internally for partners, collaborating cross-functionally to champion new products and capabilities.

Kenntnisse

Client-facing experience

German (C2)

English

Relationship management

Cross-functional collaboration

Jobbeschreibung

Overview

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

What You’ll Do

• Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
• Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
• Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand, paratransit, Citymapper, and more – to make the case for better transit
• Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services

Who You Are

• 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• Fluency in German (C2 or native-level) and English is required; additional languages are a plus

What We Offer

• Becoming part of a company that was awarded for its commitment to social good
• Competitive compensation including equity
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
• Weekly team lunch and breakfast
• Urban Sports Club membership
• Company pension scheme (bAV) with a 20% employer contribution
• 30 vacation days a year